About
AlphaCX is an all-in-one customer support and digital commerce tool that provides a unified inbox for capturing email, chat, and WhatsApp interactions, as well as Facebook interactions, in order to respond to customers while keeping them engaged. The software also features in-built feedback tools for capturing customer data, as well as the ability to export tickets in PDF and CSV formats for delivering regulatory reports.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Free Plan
USD0
- 3 Users
- Live Chat
- Facebook Messenger
- Instagram DM
- 1000 Contact limit
- 3 Users
- Live Chat
- Facebook Messenger
- Instagram DM
- 1000 Contact limit
Alpha Plan
USD20/User/Month
- WhatsApp Messaging
- Facebook Messenger
- Instagram Messaging
- Email-to-ticket
- Knowledge Base
- Customer Feedback
- Automation
- Auto Ticket Distribution
- Report Export
- WhatsApp Messaging
- Facebook Messenger
- Instagram Messaging
- Email-to-ticket
- Knowledge Base
- Customer Feedback
- Automation
- Auto Ticket Distribution
- Report Export
Enterprise
USD0
- Includes features of Alpha plan
- plus
- Unlimited Users
- Unlimited Contacts
- API Integration
- Team Structure
- AD/LDAP Integration
- Custom Email Signature
- Customer Portal
- Brand Theme
- Private-Hosted Option
- Dedicated Account Manager
- Includes features of Alpha plan
- plus
- Unlimited Users
- Unlimited Contacts
- API Integration
- Team Structure
- AD/LDAP Integration
- Custom Email Signature
- Customer Portal
- Brand Theme
- Private-Hosted Option
- Dedicated Account Manager
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Frequently Asked Questions
How much does AlphaCX cost?
▼
AlphaCX offers 3 pricing plan(s):
- Free Plan — USD0.00
- Alpha Plan — USD20.00 /User/Month
- Enterprise — USD0.00
What is AlphaCX used for?
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AlphaCX is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does AlphaCX offer a free trial?
▼
Yes, AlphaCX offers a 0-day free trial.
What support does AlphaCX provide?
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AlphaCX provides Phone,Online (Ticket) support.
Is AlphaCX cloud-based or on-premise?
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AlphaCX is Cloud Hosted software.
What training resources does AlphaCX offer?
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AlphaCX provides Help Guides,Blogs,Video Guides for training.
