Ameyo Fusion CX

By Ameyo Fusion CX

★ 2.3 · 2 reviews Help Desk Software Onetime(Perpetual License)

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About

Ameyo Fusion CX is an omnichannel help desk ticketing software that allows agents to handle customer support tickets across various channels from a unified interface. It helps admins track all of their customer support queries and assign or rout them to the right agent. With this ticketing software, companies can support customers on their preferred channels whether it’s email, voice, chat or social media. Ameyo Fusion CX helps users to define their own business-specific configurations, customize their dashboards and reports, create their own rules, manage their business prompts and more. It also works as collaboration software, enabling team members to communicate and interact with each other. Ameyo Fusion CX can be integrated with pre-existing business tools to increase its usefulness. With features like screen pop, toolbar integration, two-way synchronization of information, agents get to draw customer-related information in real-time while answering their calls to improve the overall experience.

Key Features

✓ Incident Management
✓ Social Media Integration
✓ Multi-Channel Communication
✓ Macros (Templated Responses)
✓ Customizable Branding
✓ Ticket Management
✓ Surveys & Feedback
✓ Known Issue Management
✓ Knowledge Base
✓ Contract (SLA Management)
✓ Community Forums
✓ Automated Routing
✓ Alerts (Escalation)
✓ Self Service Portal
✓ Live Chat
✓ Document Storage

Screenshots

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Pricing

Ameyo Fusion CX Custom Plan

USD0

Omnichannel Ticketing
Sentiment Analysis
Collaboration
Heat Map
Ticket Resolver
Ticket Prioritization
Chatbot Integration
Customer Portal
Omnichannel Ticketing
Sentiment Analysis
Collaboration
Heat Map
Ticket Resolver
Ticket Prioritization
Chatbot Integration
Customer Portal

Get Started

User Reviews + Write a Review

Anonymous

★☆☆☆☆

Horrific experience to work at Ameyo

Horrific experience to work at Ameyo. All the decisions taken by a single person in India team (Authoritarian rule)- Sales, revenue, finance, HR. The decision is unanimous and no one can question her authority. Sending legal notices to people who have joine...

Ved Prakash S

★★★★☆

"Good but not competive"

What do you like best? Simple and clean interface and , no clutter. You've options to add multiple ticket fields and track interactions in a single thread. You can create contacts manually What do you dislike? That they'repro...

Frequently Asked Questions

How much does Ameyo Fusion CX cost? ▼

Ameyo Fusion CX offers 1 pricing plan(s):

Ameyo Fusion CX Custom Plan — USD0.00

What is Ameyo Fusion CX used for? ▼

Ameyo Fusion CX is a Help Desk Software solution. Top features include:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding

Does Ameyo Fusion CX offer a free trial? ▼

Ameyo Fusion CX does not currently offer a free trial.

What support does Ameyo Fusion CX provide? ▼

Ameyo Fusion CX provides Business Hours,Online (Ticket) support.

Is Ameyo Fusion CX cloud-based or on-premise? ▼

Ameyo Fusion CX is Cloud Hosted software.

What training resources does Ameyo Fusion CX offer? ▼

Ameyo Fusion CX provides Help Guides,Blogs,Video Guides for training.

Company Ameyo Fusion CX

HQ Gurgaon, Haryana India

Starting price Free

Deployment Cloud Hosted

Languages English

Free Trial Not Available