Astute Agent

By Astute Agent

★ 3.8 · 2 reviews Help Desk Software Onetime(Perpetual License)

Free Demo Compare Alternatives Write a Review

About

The Astute Agent software platform automates workflows for agents to manage business more effectively. Utilizing natural language processing and Omnichannel support, the software helps agents manage customer emails, reviews and responses. With real-time alerts, issues can be detected and customer experiences improved. The platform also offers a secure compliance solution with consumer data protection regulations and insightful data analytics. The software is used by customer service desks and small to medium businesses.

Key Features

✓ Incident Management
✓ Social Media Integration
✓ Multi-Channel Communication
✓ Macros (Templated Responses)
✓ Customizable Branding
✓ Ticket Management
✓ Surveys & Feedback
✓ Known Issue Management
✓ Knowledge Base
✓ Contract (SLA Management)
✓ Community Forums
✓ Automated Routing
✓ Alerts (Escalation)
✓ Self Service Portal
✓ Live Chat
✓ Document Storage

Pricing

Astute Agent

USD0

Customer profile and history
In-context guidance
Automated email responses
Dynamic layouts
Omnichannel coverage
Easy escalation
Next best actions
Built-in knowledge
Crisis prevention
Repeater identification
Consumer data privacy
First-party data
Operational reporting
Customer profile and history
In-context guidance
Automated email responses
Dynamic layouts
Omnichannel coverage
Easy escalation
Next best actions
Built-in knowledge
Crisis prevention
Repeater identification
Consumer data privacy
Fir

Get Started

User Reviews + Write a Review

User in Information Technology and Services

★★★★☆

"Easy to use"

What do you like best? EPC is very easy to use and everything is mapped out for our team. What do you dislike? Error messages, cases wont save at times Recommendations to others considering the product: ...

User in Food Production

★★★★☆

"Simple and Speedy"

What do you like best? Astute generates from a huge database of information for me. It searched and summarizes things way quicker than the human minds capable of. All in all, the filters make sense. What do you dislike? Sometimes when s...

Frequently Asked Questions

How much does Astute Agent cost? ▼

Astute Agent offers 1 pricing plan(s):

Astute Agent — USD0.00

What is Astute Agent used for? ▼

Astute Agent is a Help Desk Software solution. Top features include:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding

Does Astute Agent offer a free trial? ▼

Astute Agent does not currently offer a free trial.

What support does Astute Agent provide? ▼

Astute Agent provides Business Hours,Online (Ticket) support.

Is Astute Agent cloud-based or on-premise? ▼

Astute Agent is Cloud Hosted software.

What training resources does Astute Agent offer? ▼

Astute Agent provides Help Guides,Blogs,Video Guides for training.

Company Astute Agent

HQ Columbus , Ohio United States

Starting price Free

Deployment Cloud Hosted

Languages English

Free Trial Not Available