BeyondTrust Remote Support
By BeyondTrust Remote Support
Why Choose BeyondTrust Remote Support?
BeyondTrust Remote Support delivers secure, scalable, and comprehensive support capabilities, ensuring sensitive data stays protected during remote sessions. It empowers IT teams to resolve issues faster, integrate seamlessly with existing ITSM tools, and maintain full audit trails—making it ideal for organizations prioritizing security, compliance, and efficient support delivery.
Benefits of BeyondTrust Remote Support
Faster issue resolution across platforms
Secure remote access with full session logging
Enhanced IT productivity and responsiveness
Reduces downtime and end-user disruption
Strengthens compliance with security policies
How to Use BeyondTrust Remote Support?
Start by installing the BeyondTrust console and setting up technician roles. Initiate support sessions via invitation, portal, or unattended access. Once connected, technicians can control devices, chat with users, transfer files, or escalate issues securely. Sessions are logged automatically for auditing, with optional integrations into ITSM and ticketing systems.
Features of BeyondTrust Remote Support
Remote desktop control and screen sharing
File transfer and command line access
Session recording and audit logging
Multi-platform support (Windows, Mac, Linux, iOS, Android)
Custom branding and technician permissions
SAML/LDAP integration
Jump technology for unattended access
ITSM integrations (ServiceNow, Jira, etc.)
What Makes BeyondTrust Remote Support Different?
BeyondTrust stands out with its unmatched security features like granular access controls, encrypted sessions, and comprehensive audit logs. Unlike consumer-grade tools, it's built for enterprise environments with compliance in mind. Its seamless integration with ITSM platforms and support for all major operating systems makes it both powerful and flexible.
Who Can Benefit from BeyondTrust Remote Support?
IT support teams, MSPs, service desks, and enterprise IT departments across industries like finance, healthcare, education, and government can benefit. It’s ideal for organizations needing secure, compliant, and scalable remote support solutions to serve employees, customers, or remote infrastructure in real time.
Is BeyondTrust Remote Support Easy to Use?
Yes, BeyondTrust offers an intuitive technician console, simple session initiation, and browser-based access for end-users—no installation required. Its streamlined interface and guided workflows make it easy for both technical and non-technical users to operate, while advanced settings allow IT teams to configure powerful support environments quickly.
What Support Does BeyondTrust Remote Support Offer?
BeyondTrust provides 24/7 customer support, a detailed knowledge base, live training sessions, and implementation assistance. Enterprise users get access to account managers, technical support engineers, and custom onboarding services. Community forums, webinars, and certification programs are also available to help users maximize their investment in the platform.
- ✓ Session Recording
- ✓ Remote Control
- ✓ File Transfer
- ✓ Feedback Collection
- ✓ Diagnostic Tools
- ✓ Screen Sharing
- ✓ Live Chat
- ✓ Session Transfer
- Deployment : BeyondTrust Cloud Appliance
- Unattended Support : Manage unattended devices
- plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy
- Manage unattended devices
- plus:
- Unlimited remote access on LAN via RDP
- Unlimited access on external networks via RDP/Jump technology
- Unlimited access on isolated networks via Jump Zone Proxy
- Platforms : Windows
- Mac
- and Linux Android and iOS Su
- Deployment : Physical Appliance or Virtual Appliance (vSphere
- Hyper-V
- Azure
- or AWS) Hosted in your data center
- Physical Appliance or Virtual Appliance (vSphere
- Hyper-V
- Azure
- or AWS)
- Hosted in your data center
- Unattended Support : Manage unattended devices
- plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy
- Manage unattended devices
- plus:
- Unlimited remote access on LAN via RDP
What do you like best? Some branding; easy to use; appliance based. What do you dislike? yearly maintenance cost; not being upfront on whether they will charge you surcharge on using CC or not (they simply say, they will charge if applicable, eve...
What do you like best? I like how it is integrated in the tools that we use. What do you dislike? The lack of control for screen size and no support for multiple monitors What problems are you solving with the product? What be...
What do you like best? I like the fact that it's very secure and reliable. Sessions are easy to start and I like the fact they are logged. This makes for a HIPAA compliant solution, which we need. What do you dislike? The cost of the licenses can...
What do you like best? This allows me to provide IT support to our callers -- it is fairly straight forward. It also was able to allow us a chat box so we did not have to continue to be on the phone with the individual and allowed a restriction of privi...
What do you like best? clients don't have to load and read a support code. they just click start session and they are done What do you dislike? cost. depending on your client base, this may be more expensive than you'd like. What business prob...
BeyondTrust Remote Support offers 2 pricing plan(s):
- Cloud — USD2.00 /Year
- Owned Appliance — USD0.00 One-time license
BeyondTrust Remote Support is a Remote Access Software solution. Top features include:
- Session Recording
- Remote Control
- File Transfer
- Feedback Collection
- Diagnostic Tools
Yes, BeyondTrust Remote Support offers a 0-day free trial.
BeyondTrust Remote Support provides Online (Ticket),Business Hours support.
BeyondTrust Remote Support is Cloud Hosted software.
BeyondTrust Remote Support provides Help Guides,Video Guides,Blogs for training.
