Casengo
By Casengo
Help Desk Software
Onetime(Perpetual License)
About
Casengo's cloud-based customer support application gives online retailers and other small businesses the ability to respond to customer questions more quickly and effectively than ever before. With one team inbox for customer chats, emails and social media posts, businesses can provide a more streamlined and efficient customer service experience.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Premium
USD0
- Live chat
- One team
- FAQ help center
- Unlimited mailboxes
- Unlimited conversations
- Mobile App iPhone and Android
- Support via email only
- Live chat
- One team
- FAQ help center
- Unlimited mailboxes
- Unlimited conversations
- Mobile App iPhone and Android
- Support via email only
Enterprise
USD0
- Includes features of Premium plan
- plus
- Multi-brand & inbox filters
- Unlimited teams & workflows
- Ecommerce plugins
- Facebook Messenger
- WhatsApp Connector (+50 eur /mo)
- Instagram pages
- Chatbots
- Support via email
- chat
- phone
- Includes features of Premium plan
- plus
- Multi-brand & inbox filters
- Unlimited teams & workflows
- Ecommerce plugins
- Facebook Messenger
- WhatsApp Connector (+50 eur /mo)
- Instagram pages
- Chatbots
- Support via email
- chat
- phone
Elite
USD0
- Includes features of Enterprise plan
- plus
- API
- Custom integrations
- Custom reports
- Various billing options
- Success manager
- Includes features of Enterprise plan
- plus
- API
- Custom integrations
- Custom reports
- Various billing options
- Success manager
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Frequently Asked Questions
How much does Casengo cost?
▼
Casengo offers 3 pricing plan(s):
- Premium — USD0.00
- Enterprise — USD0.00
- Elite — USD0.00
What is Casengo used for?
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Casengo is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Casengo offer a free trial?
▼
Yes, Casengo offers a 0-day free trial.
What support does Casengo provide?
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Casengo provides Business Hours,Online (Ticket) support.
Is Casengo cloud-based or on-premise?
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Casengo is Cloud Hosted software.
What training resources does Casengo offer?
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Casengo provides Help Guides,Blogs,Video Guides for training.
