ChurnKey

ChurnKey provides a platform for client organisations to establish a better relationship with a customer who has attempted to cancel the subscription. By connecting to Stripe, and plugging in ChurnKey, the cancellation flow is ready to work. Whenever ChurnKey senses a cancellation attempt, the flow launches itself, with personalised offers and benefits that are put before the customer dynamically, based on their search and activity history. These offers may include incentives like coupons, chat, pauses and around-the-day phone support. The active analytics report lets client companies calculate in real-time the customers they have won back and the offers that changed the game. Along with these insights, ChurnKey also provides feedback reports in detail, and the cancellation sessions can be replayed.