Complaints Pro
By Complaints Pro
Help Desk Software
Onetime(Perpetual License)
About
Complaints Pro is a cloud-based customer issue / quality assurance software that helps you handle every issue in a timely and efficient manner. It aggregates your customer’s insights, empowering you to improve your products and processes. Turn customer complaints into an opportunity to improve your business with our complaint management software.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Starter
USD500/Month
- Manage complaints
- Perform complaint investigations
- Capture compliments and recognise staff
- Procedure guides drive process
- Send and receive emails
- Create your own email templates
- Create tasks for yourself and others
- Track email follow ups easily.
- Homepage shows workload and to-do’s.
- Reason code master (classification)
- Create dashboards to uncover insights
- Track complaints against your business units.
- Export data you need quickly and easily
- Manage complaints
- Perform complaint investigations
- Captur
Professional
USD1/Month
- Includes features of Starter plan
- plus
- Capture and track enquiries
- Capture Resolutions Actions like refunds
- Account updates
- Track complaints against products / services
- SLA Engine
- Sentiment Rating
- Customer self service
- Email to Case File
- Includes features of Starter plan
- plus
- Capture and track enquiries
- Capture Resolutions Actions like refunds
- Account updates
- Track complaints against products / services
- SLA Engine
- Sentiment Rating
- Customer self service
- Email to Case File
Enterprise
USD3/Month
- Includes features of Professional plan
- plus
- Financial Hardship
- Manage suggestions
- Suggestion Matrix
- Track High Risk Complaints
- Risk Matrix
- Letter templates
- SMS Templates
- Track Stakeholders
- Workload optimisation
- AI sentiment analysis
- Keyword detection
- Includes features of Professional plan
- plus
- Financial Hardship
- Manage suggestions
- Suggestion Matrix
- Track High Risk Complaints
- Risk Matrix
- Letter templates
- SMS Templates
- Track Stakeholders
- Workload optimisation
- AI sentiment analysis
- Keyword detect
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Frequently Asked Questions
How much does Complaints Pro cost?
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Complaints Pro offers 3 pricing plan(s):
- Starter — USD500.00 /Month
- Professional — USD1.00 /Month
- Enterprise — USD3.00 /Month
What is Complaints Pro used for?
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Complaints Pro is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Complaints Pro offer a free trial?
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Yes, Complaints Pro offers a 0-day free trial.
What support does Complaints Pro provide?
▼
Complaints Pro provides Online (Ticket) support.
Is Complaints Pro cloud-based or on-premise?
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Complaints Pro is Cloud Hosted software.
What training resources does Complaints Pro offer?
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Complaints Pro provides Help Guides,Blogs for training.
