CustomerWise
By CustomerWise
Help Desk Software
Onetime(Perpetual License)
About
CustomerWise is an all-in-one customer support and business process management solution designed specifically for B2B technology companies. It integrates support and service ticket management, customer self-service, license and contract management, and a product knowledge base, giving you a complete view of the customer lifecycle and empowering you to focus on customer service. With powerful process management and automation rules, CustomerWise can help you visualize and implement other processes, such as change management, problem management, development, and QA.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Professional
USD20/User/Month
- Ticketing
- Self Service Portal
- SLA Management
- Email Notification & Escalation
- Sub Task Management
- Workflow Process Management
- Time Tracking
- Dashboard & Analytics
- Ticketing
- Self Service Portal
- SLA Management
- Email Notification & Escalation
- Sub Task Management
- Workflow Process Management
- Time Tracking
- Dashboard & Analytics
Enterprise
USD35/User/Month
- Includes features of the professional plan
- plus
- Sales & Marketing modules
- Multi-site and multi-lingual support
- Asset Management
- Professional service billing and invoicing
- Customer asset tracking
- Project Plan
- CTI Integration
- Includes features of the professional plan
- plus
- Sales & Marketing modules
- Multi-site and multi-lingual support
- Asset Management
- Professional service billing and invoicing
- Customer asset tracking
- Project Plan
- CTI Integration
User Reviews
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Frequently Asked Questions
How much does CustomerWise cost?
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CustomerWise offers 2 pricing plan(s):
- Professional — USD20.00 /User/Month
- Enterprise — USD35.00 /User/Month
What is CustomerWise used for?
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CustomerWise is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does CustomerWise offer a free trial?
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CustomerWise does not currently offer a free trial.
What support does CustomerWise provide?
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CustomerWise provides Online (Ticket) support.
Is CustomerWise cloud-based or on-premise?
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CustomerWise is Cloud Hosted software.
What training resources does CustomerWise offer?
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CustomerWise provides Help Guides,Blogs,Video Guides for training.
