Cx Moments
By Cx Moments
Text Mining Software
Onetime(Perpetual License)
About
Cx Moments AI tags tickets more accurately and quickly than your agents, regardless of how complex and granular your categorization needs are. This reduces friction and allows you to scale your support during peak times. Additionally, it can detect self-service opportunities, track customer feedback, check that old issues are resolved, and detect issues with new promotions. It also alerts you in real-time if there are any faulty processes that are generating extra costs. With one click, you can see which contact drivers are trending up and need special attention. Finally, it can help you discover which areas your agents struggle the most with, so you can provide them with the appropriate training.
Key Features
- ✓ Import-Export Option
- ✓ Geospatial Analysis
- ✓ Built-in Library
- ✓ Document Classification
- ✓ Audience Analysis
- ✓ Segmentation
- ✓ Sentiment Analysis
- ✓ Predictive Analysis
- ✓ Multi-language Support
- ✓ Competitive Analysis
Pricing
Starter Plan
USD299/Year
- Volume of customer interactions: Up to 10
- 000/month
- Pre-configured dashboard: Basic
- Self-service AI-assist topics: Unlimited
- Sentiment Analysis
- Configurable reporting
- History of customer support interactions: Up to 12 months
- Helpdesk Support metrics and status: Standard metrics
- Number of users: 1
- Number of data sources: 1 data source
- Data retention policy: Cx Moments Standard
- Volume of customer interactions: Up to 10
- 000/month
- Pre-configured dashboard: Basic
- Self-service AI-assist topics: Unlimi
Enterprise Plan
USD599/Year
- Volume of customer interactions: Up to 20
- 000/month
- Pre-configured dashboard: Basic
- Self-service AI-assist topics: Unlimited
- Sentiment Analysis
- Configurable reporting
- History of customer support interactions: Up to 12 months
- Helpdesk Support metrics and status: Standard metrics
- Number of users: Up to 10
- Number of data sources: Up to 2 data sources
- Helpdesk tagging: Zendesk Support & Freshdesk
- Data retention policy: Cx Moments Standard
- Volume of customer interactions: Up to 20
- 000/month
- Pre-confi
Corporate Plan
USD0
- Volume of customer interactions: Unlimited
- Pre-configured dashboard: Unlimited
- Self-service AI-assist topics: Unlimited
- Sentiment Analysis
- Configurable reporting
- History of customer support interactions: Up to 24 months
- Helpdesk Support metrics and status: Any custom metrics available
- Number of users: Unlimited
- Number of data sources: Unlimited
- Helpdesk tagging: As enabled by Helpdesk's API
- AI+ topics
- Multi-lingual support
- SSO integration
- VPC and On-Prem deployment
- Custom data source integration
User Reviews
+ Write a Review
UI
User in Food & Beverages
"CX Moments provides the insights I've been looking for"
What do you like best? I love the user interface and all of the options available to convey the reports I'm creating. The robust interface can be intimidating but the support I've received is bar none. My questions are answered within 24 hours, alm...
Frequently Asked Questions
How much does Cx Moments cost?
▼
Cx Moments offers 3 pricing plan(s):
- Starter Plan — USD299.00 /Year
- Enterprise Plan — USD599.00 /Year
- Corporate Plan — USD0.00
What is Cx Moments used for?
▼
Cx Moments is a Text Mining Software solution. Top features include:
- Import-Export Option
- Geospatial Analysis
- Built-in Library
- Document Classification
- Audience Analysis
Does Cx Moments offer a free trial?
▼
Yes, Cx Moments offers a 0-day free trial.
What support does Cx Moments provide?
▼
Cx Moments provides Phone,Business Hours,Online (Ticket) support.
Is Cx Moments cloud-based or on-premise?
▼
Cx Moments is Cloud Hosted software.
What training resources does Cx Moments offer?
▼
Cx Moments provides Help Guides,Blogs,Video Guides for training.
