About
What technologies does Desk360 focus on?
Desk360 focuses on WhatsApp, Facebook, email, contact forms, live chat, and many more!
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
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Pricing
Basic
USD0
- 1 User
- 1 Product
- In-App Message Box
- Web Contact Us
- Huawei AppGallery
- Live Chat
- Ticket Management Quick Answers Association of User Info with Tickets Ticket Activities Setting Ticket Reasons Multiple Action Private Note Tag Management Creating Special Ticket Types Prioritization Rules Auto-Reply Email Template Convert Chat Messages to Tickets
- Quick Answers
- Association of User Info with Tickets
- Ticket Activities
- Setting Ticket Reasons
- Multiple Action
- Private Note
- Tag Management
- Creating Spec
Business
USD24/Month
- Includes features of Basic plan
- plus
- App Store
- Google Play
- Ticket Management Group Management Email Notification Channel Based Ticket Assignment Reason Based Ticket Assignment Language Based Ticket Assignment
- Group Management
- Email Notification
- Channel Based Ticket Assignment
- Reason Based Ticket Assignment
- Language Based Ticket Assignment
- Multi-brand Management
- Product Based User Assignment
- Callback Function
- Whitelist IP
- Whitelabel
- One-to-one Customer Support
User Reviews
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Frequently Asked Questions
How much does Desk360 cost?
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Desk360 offers 3 pricing plan(s):
- Basic — USD0.00
- Business — USD24.00 /Month
- Enterprise — USD0.00
What is Desk360 used for?
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Desk360 is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Desk360 offer a free trial?
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Yes, Desk360 offers a 0-day free trial.
What support does Desk360 provide?
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Desk360 provides Online (Ticket) support.
Is Desk360 cloud-based or on-premise?
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Desk360 is Cloud Hosted software.
What training resources does Desk360 offer?
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Desk360 provides Help Guides,Blogs,Video Guides for training.
