About
Desk 365 is an innovative help desk for the Microsoft 365 workplace that allows your ticketing system to integrate with Microsoft Teams so that agents don't have to change context every time they reply to a ticket. Desk365 enables the user to assign tickets, add notes, check statuses, update ticket attributes, and respond to customers without ever having to leave Microsoft Teams. Desk365 is a powerful full-featured ticketing system that offers various bots to ease up your work. Using the power of Microsoft Teams, the Agent Bot enables your customer support staff to communicate and respond more effectively. The Support Bot enables your customers to create tickets, check statuses, and reply/respond to agents. With Desk365, Service Level Agreements are tracked to provide you frequent reminders before they're due, as well as notifications if and when they're broken. Using the Knowledge Base, you can easily create and distribute solution articles. Users can also share articles with other agents, have them reviewed, and published.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
STARTER
USD0
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Management
- SLA Reminders
- Contract Management
- Automations
- Knowledge Base
- Customer Support Portal
- SLA Escalations
- Web Form
- Web Widget
- Canned Responses
- Unified Inbox
- Private Notes
- Merge/Split Tickets
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Management
- SLA Reminders
- Contract Management
- Automations
- Knowledge Base
- Customer Support Portal
- SLA Escalations
- Web Form
- Web Widget
- Canned Responses
- Unified Inbox
- Private Notes
- Merge/Split Tickets
GROWTH
USD14/User/Month
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Management
- SLA Reminders
- Contract Management
- Automations
- Knowledge Base
- Customer Support Portal
- SLA Escalations
- Web Form
- Web Widget
- Canned Responses
- Unified Inbox
- Private Notes
- Merge/Split Tickets
- Microsoft Teams Ticketing
- Email Ticketing
- Customer Management
- SLA Reminders
- Contract Management
- Automations
- Knowledge Base
- Customer Support Portal
- SLA Escalations
- Web Form
- Web Widget
- Canned Responses
- Unified Inbox
- Private Notes
- Merge/Split Tickets
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Frequently Asked Questions
How much does Desk365 cost?
▼
Desk365 offers 2 pricing plan(s):
- STARTER — USD0.00
- GROWTH — USD14.00 /User/Month
What is Desk365 used for?
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Desk365 is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Desk365 offer a free trial?
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Desk365 does not currently offer a free trial.
What support does Desk365 provide?
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Desk365 provides Online (Ticket) support.
Is Desk365 cloud-based or on-premise?
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Desk365 is Cloud Hosted software.
What training resources does Desk365 offer?
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Desk365 provides Help Guides,Blogs for training.
