- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- Social network ticketing
- Automatic assignment
- Live chat
- Desktop notifications
- Full APIs
- Social network ticketing
- Automatic assignment
- Live chat
- Desktop notifications
- Full APIs
- Complete multi-channel
- Ticket assignment rules
- Chat & feedback widget
- Service levels
- Scenarios (automation)
- Complete multi-channel
- Ticket assignment rules
- Chat & feedback widget
- Service levels
- Scenarios (automation)
- Multi-brand management
- Time tracking
- Extended business & logic rules
- Free internal agents
- Extra support & customizations
- Multi-brand management
- Time tracking
- Extended business & logic rules
- Free internal agents
- Extra support & customizations
What do you like best? Helps manage clients in an easy to learn manner What do you dislike? Lacks some features of competing products What business problems are you solving with the product? What benefits have you realized? Client manageme...
What do you like best? Simple product easy for use, it was easy to use and help was provided in the event of an issue. What do you dislike? The setup in the Infrastructure could be smoother, it all depends on managements expenditure they will put...
What do you like best? Usability and adaptability make Deskero a keen answer for organizations in any industry, arranging work processes consistently and giving administrators a chance to focus on the main thing: fulfilling clients. What do you disli...
What do you like best? Management of customer questions, have everything under control What do you dislike? la parte di analisi mi sembrano ancora un pò grezze What business problems are you solving with the product? What benefits have you rea...
What do you like best? Seems to be a simple straight forward approach to ticketing. What do you dislike? Not sure yet. Need to kick the tires more on it. What business problems are you solving with the product? What benefits have you realized...
Deskero offers 3 pricing plan(s):
- Grow — USD12.00 /User/Month
- Business — USD30.00 /User/Month
- Premium — USD120.00 /Month
Deskero is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, Deskero offers a 0-day free trial.
Deskero provides Phone,Business Hours,Online (Ticket) support.
Deskero is Cloud Hosted software.
Deskero provides Help Guides,Blogs,Video Guides for training.
