DigitalGenius
By DigitalGenius
Help Desk Software
Onetime(Perpetual License)
About
DigitalGenius is the AI platform that makes excellent customer service its top priority. The platform is powered by deep learning that understands your customers’ objectives. This then allows for automated resolutions through APIs that connect seamlessly to your own backend systems.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
DigitalGenius
USD0
- Reduce customer service costs
- Delight your customers and boost customer satisfaction
- Unlock The Full Potential of your Agents
- Future Proof Process Automation
- Tailored Solutions
- Reduce customer service costs
- Delight your customers and boost customer satisfaction
- Unlock The Full Potential of your Agents
- Future Proof Process Automation
- Tailored Solutions
User Reviews
+ Write a Review
No reviews yet. Be the first to review!
Frequently Asked Questions
How much does DigitalGenius cost?
▼
DigitalGenius offers 1 pricing plan(s):
- DigitalGenius — USD0.00
What is DigitalGenius used for?
▼
DigitalGenius is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does DigitalGenius offer a free trial?
▼
DigitalGenius does not currently offer a free trial.
What support does DigitalGenius provide?
▼
DigitalGenius provides Business Hours support.
Is DigitalGenius cloud-based or on-premise?
▼
DigitalGenius is Cloud Hosted software.
What training resources does DigitalGenius offer?
▼
DigitalGenius provides Help Guides,Blogs,Video Guides for training.
