due.work
By due.work
Help Desk Software
Onetime(Perpetual License)
About
due.work is a customer support and engagement platform that helps businesses build their knowledge base, live chat, feedback, community forums and more. The platform enables businesses to listen to their customers' expectations and thought processes regarding products in a seamless manner, so brands can get access to the information they need to improve the overall user experience. due.work can be integrated into users’ existing workflows to enhance their customer experience. Businesses can also manage all of their customer queries, messages, feedback, knowledge bases from a single, powerful dashboard. Another interesting feature of the platform is that it allows users to convert all the support tickets into public feedback, so businesses can avoid solving the same problems again and again.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Basic
USD0
- Tracked Users : 50 Users
- Projects : Unlimited
- Page Views : 1000 Views
- Attachment Size : 10 MB
- Members / Admins : Unlimited
- Storage : 100 MB
- Boards : Unlimited
- Status Updates
- Admin Reports
- User Reports
- Themes
- Articles : Unlimited
- Multilingual
- Multiple Help Center
- Multiple Themes
- Embed Anywhere
- SEO Optimization
- Tasks & Todos : Unlimited
- Disucussions
- Notes : Unlimited
- Projects : Unlimited
- Team Members : Unlimited
- Public Sharing
- Ready made templates
- Tracked Users : 50 Users
- Projects : Unlimited
- Page
Premium
USD49/Month
- Tracked Users : 1000 Users
- Projects : Unlimited
- Page Views : 25000 Views
- Attachment Size : 500 MB
- Members / Admins : Unlimited
- Storage : 50 GB
- Boards : Unlimited
- Status Updates
- Admin Reports
- User Reports
- Themes
- Articles : Unlimited
- Multilingual
- Multiple Help Center
- Multiple Themes
- Embed Anywhere
- SEO Optimization
- Tasks & Todos : Unlimited
- Disucussions
- Notes : Unlimited
- Projects : Unlimited
- Team Members : Unlimited
- Public Sharing
- Ready made templates
- Activity Log
- Bulk Export
- Tracked Users : 1000 U
Enterprise
USD0
- Tracked Users : Unlimited
- Projects : Unlimited
- Page Views : Unlimited
- Attachment Size : Unlimited
- Members / Admins : Unlimited
- Storage : Unlimited
- Boards : Unlimited
- Status Updates
- Admin Reports
- User Reports
- Themes
- Custom Domain
- Remove Branding
- Articles : Unlimited
- Multilingual
- Multiple Help Center
- Multiple Themes
- Embed Anywhere
- SEO Optimization
- Tasks & Todos : Unlimited
- Disucussions
- Notes : Unlimited
- Projects : Unlimited
- Team Members : Unlimited
- Public Sharing
- Ready made templates
- Activity Log
User Reviews
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Frequently Asked Questions
How much does due.work cost?
▼
due.work offers 3 pricing plan(s):
- Basic — USD0.00
- Premium — USD49.00 /Month
- Enterprise — USD0.00
What is due.work used for?
▼
due.work is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does due.work offer a free trial?
▼
due.work does not currently offer a free trial.
What support does due.work provide?
▼
due.work provides Phone,Online (Ticket) support.
Is due.work cloud-based or on-premise?
▼
due.work is Cloud Hosted software.
What training resources does due.work offer?
▼
due.work provides Help Guides,Blogs,Video Guides for training.
