eGain Mail
By eGain Mail
Help Desk Software
Onetime(Perpetual License)
About
eGain Mail helps companies manage large volumes of customer emails and web forms responsively and effectively, providing the exceptional customer service that differentiates your company from competitors immediately.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
eGain Mail
USD0
- Predefined workflows to manage incoming email and webform inquiries.
- Service level agreement (SLA) triggers to automate email routing and monitoring.
- Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.
- Tracking of all customer queries.
- Complete customer information and interaction history
- across channels
- to email customer service agents
- enabling informed interactions.
- Access to the centralized knowledge base that e
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Frequently Asked Questions
How much does eGain Mail cost?
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eGain Mail offers 1 pricing plan(s):
- eGain Mail — USD0.00
What is eGain Mail used for?
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eGain Mail is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does eGain Mail offer a free trial?
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eGain Mail does not currently offer a free trial.
What support does eGain Mail provide?
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eGain Mail provides Online (Ticket) support.
Is eGain Mail cloud-based or on-premise?
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eGain Mail is Cloud Hosted software.
What training resources does eGain Mail offer?
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eGain Mail provides Help Guides,Blogs,Video Guides for training.
