- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- 3 Team Members
- Visualizer Point & Click Tool
- Unlimited Articles
- Basic Modules
- Basic Hosted KB
- 3 Team Members
- Visualizer Point & Click Tool
- Unlimited Articles
- Basic Modules
- Basic Hosted KB
- 5 Team Members
- Includes features of Starter plan
- plus
- Help Desk Integrations
- Article Interlinking & Permissions
- Advanced Modules
- Customised Hosted KB
- Reporting & Analytics
- 5 Team Members
- Includes features of Starter plan
- plus
- Help Desk Integrations
- Article Interlinking & Permissions
- Advanced Modules
- Customised Hosted KB
- Reporting & Analytics
- 10 Team Members
- Includes features of Regular plan
- plus
- Article Auto-Syncing
- Serve Multi-lingual Content
- Priority Support
- 10 Team Members
- Includes features of Regular plan
- plus
- Article Auto-Syncing
- Serve Multi-lingual Content
- Priority Support
- Natively-built platform unifying interactions across all channels
- Free platform set-up to find the optimal fit for your business
- Scale profitably with seasonal agent packages to meet demands
- Personalize interactions
- Use customer history and context to match customers with the right agent
- Natively-built platform unifying interactions across all channels
- Free platform set-up to find the optimal fit for your business
- Scale profitably with seasonal agent packages to meet demands
- Personalize interact
What do you like best? The interface is really rasy to use and only takes moments to get up and running. What do you dislike? Limited customisation options. You can overwrite with css, but it isn't guaranteed the changes will disappear ...
What do you like best? We use elevio for our customer help center knowledge base, virtual walkthroughs and chat support. The tool is simple, elegant and user-friendly. It's easy to implement and manipulate over time. The dashboard is straightforwar...
What do you like best? You can do almost anything and it integrates with most of our support stack (Intercom and Freshdesk). It is also super customizable, it holds our knowledge base, it allows customers to track the progress of tickets they've cr...
What do you like best? I like the interface which is easy to understand. It does not require any learning from your side and so once you register, you can immediately start working on it. What do you dislike? I personally did not find a...
What do you like best? Elevio makes it simple to provide contextual support to our customers. It enables us to provide in-line support for our website. It interfaces and integrates with our ticketing software Freshdesk easily. What do you dis...
Elevio offers 4 pricing plan(s):
- Starter — USD119.00 /Month
- Regular — USD179.00 /Month
- Premium — USD359.00 /Month
- Elevio + Dixa — USD0.00
Elevio is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, Elevio offers a 0-day free trial.
Elevio provides Online (Ticket) support.
Elevio is Cloud Hosted software.
Elevio provides Help Guides,Blogs for training.
