Enchant
By Enchant
Help Desk Software
Onetime(Perpetual License)
About
Enchant's customer-centric products help users provide support with a personal touch. Shared inboxes, knowledge websites & live chat. All in one intuitive platform. For teams of all sizes.
Enchant's shared inbox offers powerful collaboration to your team, yet feels just like email to your customers. This makes it super easy for anyone on your team to manage a FAQ or knowledge base content. So your customers can help themselves. Help is just a click away with the Enchant Messenger. Live chat, knowledge base & contact form. All in one place.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
Screenshot 1
Pricing
Enchant
USD15/User/Month
- Shared Inboxes
- Knowledge Bases
- Messengers
- Satisfaction Ratings
- Powerful Integrations
- Workflow Automation
- Reporting & Analytics
- Shared Inboxes
- Knowledge Bases
- Messengers
- Satisfaction Ratings
- Powerful Integrations
- Workflow Automation
- Reporting & Analytics
User Reviews
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Frequently Asked Questions
How much does Enchant cost?
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Enchant offers 1 pricing plan(s):
- Enchant — USD15.00 /User/Month
What is Enchant used for?
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Enchant is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Enchant offer a free trial?
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Yes, Enchant offers a 0-day free trial.
What support does Enchant provide?
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Enchant provides Online (Ticket) support.
Is Enchant cloud-based or on-premise?
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Enchant is Cloud Hosted software.
What training resources does Enchant offer?
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Enchant provides Help Guides,Blogs for training.
