EngageBay Helpdesk System
By EngageBay Helpdesk System
Help Desk Software
Onetime(Perpetual License)
About
EngageBay Helpdesk System is a simple help desk software that helps users to track every customer interaction in one place. The custom ticket view feature helps agents deliver the best customer support by helping users organize tickets by grouping them into lists that are based on different criteria. Users can create a view for solved tickets, new tickets, and pending tickets. Views help them determine which tickets need attention so that users can plan accordingly. It allows users to view all open, pending, and unresolved tickets easily and get a complete understanding of the support processes and numbers through the powerful tracking system. If users aren’t satisfied with the predefined views, then it lets users create new views based on conditions like type, status, updates or last created.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
Screenshot 1
Screenshot 2
Screenshot 3
Screenshot 4
Screenshot 5
Pricing
EngageBay HelpDesk System
USD0
- Contact Management
- Ticketing Management
- Ticket Views
- Ticket Macros
- Groups
- Group Management
- Canned Responses
- Personal Note
- Customer 360 Degree View
- Desktop Notifications
- Push Notification
- Automations/Workflows
- Nodes (Automation/Workflow)
- Role Management
- Contact Management
- Ticketing Management
- Ticket Views
- Ticket Macros
- Groups
- Group Management
- Canned Responses
- Personal Note
- Customer 360 Degree View
- Desktop Notifications
- Push Notification
- Automations/Workflows
- Nodes (Automation/Workflow)
- Role Manag
User Reviews
+ Write a Review
No reviews yet. Be the first to review!
Frequently Asked Questions
How much does EngageBay Helpdesk System cost?
▼
EngageBay Helpdesk System offers 1 pricing plan(s):
- EngageBay HelpDesk System — USD0.00
What is EngageBay Helpdesk System used for?
▼
EngageBay Helpdesk System is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does EngageBay Helpdesk System offer a free trial?
▼
EngageBay Helpdesk System does not currently offer a free trial.
What support does EngageBay Helpdesk System provide?
▼
EngageBay Helpdesk System provides Business Hours support.
Is EngageBay Helpdesk System cloud-based or on-premise?
▼
EngageBay Helpdesk System is Cloud Hosted software.
What training resources does EngageBay Helpdesk System offer?
▼
EngageBay Helpdesk System provides Help Guides,Video Guides,Blogs for training.
