eStreamDesk
By eStreamDesk
Help Desk Software
Onetime(Perpetual License)
About
eStreamDesk is a flexible platform that enables the helpdesk team to quickly and deftly manage a large number of requests from various services. eStreamDesk is designed to streamline the email support process by automatically converting incoming emails into tickets and assigning them according to predefined rules. eStreamDesk also integrates directly with Twitter, so that every tweet becomes a support ticket. This can save a lot of time by avoiding the need to answer the same questions repeatedly. In addition, eStreamDesk's knowledge base feature allows you to create a highly targeted, information-rich resource for your users.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
FREELANCER
USD0
- 1 Agent Free
- 3 Months Data Retention
- Ticketing System
- Knowledge Base
- Rebrandable
- Use Your Domain
- 1 Agent Free
- 3 Months Data Retention
- Ticketing System
- Knowledge Base
- Rebrandable
- Use Your Domain
SMALL BUSINESS
USD29/Month
- 5 Agent Free
- 6 Months Data Retention
- SSL encryption
- Reports
- Realtime desktop notifications
- Includes features of Freelancer pan
- 5 Agent Free
- 6 Months Data Retention
- SSL encryption
- Reports
- Realtime desktop notifications
- Includes features of Freelancer pan
PROFESSIONAL
USD75/Month
- 10 Agent Free
- 1 Year Data Retention
- Realtime chat
- Custom languages
- Custom ticket fields
- Theme customization
- Full audit log
- Includes features of Small Business pan
- 10 Agent Free
- 1 Year Data Retention
- Realtime chat
- Custom languages
- Custom ticket fields
- Theme customization
- Full audit log
- Includes features of Small Business pan
ENTERPRISE
USD212/Month
- 25 Agent Free
- 2 Years Data Retention
- Facebook integration
- Twitter integration
- E-mail passthrough
- Custom SSL cert
- Includes features of Professional pan
- 25 Agent Free
- 2 Years Data Retention
- Facebook integration
- Twitter integration
- E-mail passthrough
- Custom SSL cert
- Includes features of Professional pan
User Reviews
+ Write a Review
MP
Martin P
"eStreamDesk is easy to manage and will allow you to address the tracking of your incidents"
What do you like best? eStreamDesk has an easy orientation platform and easy incident handling. What I like most is that the product divides the different incidents such as problems, forum and others. What I like most is that this software has a ki...
Frequently Asked Questions
How much does eStreamDesk cost?
▼
eStreamDesk offers 4 pricing plan(s):
- FREELANCER — USD0.00
- SMALL BUSINESS — USD29.00 /Month
- PROFESSIONAL — USD75.00 /Month
- ENTERPRISE — USD212.00 /Month
What is eStreamDesk used for?
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eStreamDesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does eStreamDesk offer a free trial?
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Yes, eStreamDesk offers a 0-day free trial.
What support does eStreamDesk provide?
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eStreamDesk provides Business Hours,Online (Ticket) support.
Is eStreamDesk cloud-based or on-premise?
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eStreamDesk is Cloud Hosted software.
What training resources does eStreamDesk offer?
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eStreamDesk provides Help Guides,Blogs,Video Guides for training.
