FCI CCM
By FCI CCM
Help Desk Software
Onetime(Perpetual License)
About
The FCI CCM software platform helps you create and deliver personalized customer communications across all channels. With configurable rules-based targeted offers linked to the content of customer transactions, you can improve your cross-selling efforts. Additionally, reporting and visualizations allow you to measure customer conversations across the customer lifecycle, helping you optimize your CX strategy.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
Screenshot 1
Screenshot 2
Pricing
FCI CCM
USD0
- Personalize
- Integrate
- Automate
- Dashboard & Analytics
- Personalize
- Integrate
- Automate
- Dashboard & Analytics
User Reviews
+ Write a Review
KP
Kanika Purwaha
Great place to kick start your career
To start your career practical knowledge is the most crucial part. working as an intern in FCI CCM I acquired better understanding and skill which I can say will be a headstart for my future career.
Frequently Asked Questions
How much does FCI CCM cost?
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FCI CCM offers 1 pricing plan(s):
- FCI CCM — USD0.00
What is FCI CCM used for?
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FCI CCM is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does FCI CCM offer a free trial?
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FCI CCM does not currently offer a free trial.
What support does FCI CCM provide?
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FCI CCM provides Phone,Online (Ticket) support.
Is FCI CCM cloud-based or on-premise?
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FCI CCM is Cloud Hosted software.
What training resources does FCI CCM offer?
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FCI CCM provides Help Guides,Blogs,Video Guides for training.
