FocalScope
By FocalScope
Live Chat Software
Onetime(Perpetual License)
About
FocalScope is a powerful live chat software that helps you convert your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click.
Key Features
- ✓ Visitor Targeting
- ✓ Transfers
- ✓ Shortcut Messages
- ✓ Persistent Chat
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Co-Browsing
- ✓ Agent Scheduling
- ✓ Video Chat
- ✓ Call Me Option
Screenshots
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Pricing
Small Cloud
USD9/Month
- Up to 2 Agents
- Up to 2 Email Addresses
- 2 GB
- Email Ticketing
- Live Chat
- 24/5 Support
- Up to 2 Agents
- Up to 2 Email Addresses
- 2 GB
- Email Ticketing
- Live Chat
- 24/5 Support
Cloud
USD39/Month
- Unlimited Email Addresses
- 30 / 60 / 90 GB
- Includes the Features of Small Cloud Plans Plus
- 24/7 Support
- Customer Portal
- Satisfaction Survey
- Twitter and Facebook
- Multibrand Support
- Reporting and Dashboards
- Unlimited Email Addresses
- 30 / 60 / 90 GB
- Includes the Features of Small Cloud Plans Plus
- 24/7 Support
- Customer Portal
- Satisfaction Survey
- Twitter and Facebook
- Multibrand Support
- Reporting and Dashboards
On Premise
USD39/Month
- Unlimited GB
- Includes all the Features of Cloud Plan Plus
- Dedicated Server
- Dedicated IP Address
- Access to SQL Database
- VPN (IPSEC)
- Unlimited GB
- Includes all the Features of Cloud Plan Plus
- Dedicated Server
- Dedicated IP Address
- Access to SQL Database
- VPN (IPSEC)
Phone System
USD0
- Multiple Phone Lines
- Multi Country Support
- Welcome Greetings
- Waiting Music
- IVR Phone Trees
- Business Hours
- Phone Queues
- Call Rules
- Transfer Calls
- Call Back
- Click To Dial
- Call Recording
- Voicemail
- Agent Screen Pop Up
- Ticket Creation
- SIP Trunk
- Reporting and Dashboard
- 24/7 Support
- Multiple Phone Lines
- Multi Country Support
- Welcome Greetings
- Waiting Music
- IVR Phone Trees
- Business Hours
- Phone Queues
- Call Rules
- Transfer Calls
- Call Back
- Click To Dial
- Call Recording
- Voicemail
- Agent Screen Pop Up
- Ticket Cr
User Reviews
+ Write a Review
"Focalscope"
What do you like best? E-mails ticket can be easily shared with any client. it's gives opportunity to access the software as a web system. the reporting feature are very easy to use. we can also save recording session of any client. e-mails response is ...
Frequently Asked Questions
How much does FocalScope cost?
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FocalScope offers 4 pricing plan(s):
- Small Cloud — USD9.00 /Month
- Cloud — USD39.00 /Month
- On Premise — USD39.00 /Month
- Phone System — USD0.00
What is FocalScope used for?
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FocalScope is a Live Chat Software solution. Top features include:
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Does FocalScope offer a free trial?
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Yes, FocalScope offers a 0-day free trial.
What support does FocalScope provide?
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FocalScope provides Phone support.
Is FocalScope cloud-based or on-premise?
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FocalScope is Cloud Hosted software.
What training resources does FocalScope offer?
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FocalScope provides Help Guides,Blogs,Video Guides for training.
