Forethought AI
By Forethought AI
Help Desk Software
Onetime(Perpetual License)
About
Forethought can help you address common issues immediately, predict and prioritize tickets, and provide relevant knowledge to support agents—all from a single AI-powered platform. Forethought Solve is much more than a self-help tool. Instead, it consumes and learns from every previous ticket, email, and knowledge base article to determine how to best assist incoming support requests. Rather than navigating a clumsy chatbot, your consumer may almost instantaneously receive an accurate, natural response. Your teams may also use the new Workflow Builder to create automated workflows that automatically identify user intent, allowing customers to experience genuinely seamless self-service. Forethought Triage will assist your team in determining which support tickets should be dealt with first and by which agent. It can understand customer mood and intent to help match the ticket with the best agent to help them, depending on the agent's prior performance, rather than flagging issues based on keywords like standard triage and routing solutions.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Forethought AI
USD0
- Solve
- Discover
- Triage
- Integrations
- Assist
- Security
- Solve
- Discover
- Triage
- Integrations
- Assist
- Security
User Reviews
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Frequently Asked Questions
How much does Forethought AI cost?
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Forethought AI offers 1 pricing plan(s):
- Forethought AI — USD0.00
What is Forethought AI used for?
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Forethought AI is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Forethought AI offer a free trial?
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Forethought AI does not currently offer a free trial.
What support does Forethought AI provide?
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Forethought AI provides Online (Ticket) support.
Is Forethought AI cloud-based or on-premise?
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Forethought AI is Cloud Hosted software.
What training resources does Forethought AI offer?
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Forethought AI provides Help Guides,Blogs for training.
