About
Gorgias is an efficient customer service management software that is specially designed for online stores. The software enables businesses to deliver relevant solutions to customers’ problems within minutes. Brands also get to access all the customer relevant data at a centralised location, to proceed with seamless order editing, payment refunds and subscription modifications. It even helps to offer a personalised experience to individual visitors. Thus increasing the overall conversion rates and turning them into loyal buyers.
Gorgias enables online stores to respond to multiple questions asked by each customer, related to products that they see on different social media ads and posts. This helps to improve the overall engagement levels with individual clients and increase sales of related products. Moreover, a dedicated dashboard helps organisations to get a clear overview of sales generated by their business agents over social media answers, text messages and live chats on the website.
Gorgias, being hosted on the Google Cloud platform, uses a layered security model to keep brands as well as their
Key Features
- ✓ 360-degree Customer view
- ✓ Data Enrichment
- ✓ Data Orchestration
- ✓ Data Source
- ✓ Hyper Targeting
- ✓ GDPR Compliance
- ✓ Data Cleansing
- ✓ Email Marketing
- ✓ Landing Pages
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
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Pricing
Starter
USD10/Month
- 50 billable tickets / month (+ $0.40 / extra ticket)
- 3 user seats
- 2 social media channels: Facebook
- Limited active integrations: From a library of 94 apps
- Support reporting
- Starter customer services
- Voice Add-on 30 per Month (0-24 Monthly Voice Tickets)
- 30 per Month (0-24 Monthly Voice Tickets)
- SMS Add-on $20 per Month (0-24 Monthly SMS Tickets)
- $20 per Month (0-24 Monthly SMS Tickets)
- 50 billable tickets / month (+ $0.40 / extra ticket)
- 3 user seats
- 2 social media channels: Facebook
Basic
USD60/Month
- 300 billable tickets / month (+ $40 / 100 extra tickets)
- Up to 500 user seats
- 2 social media channels: Facebook
- 150 active integrations: From a library of 94 apps
- Support reporting
- Basic customer services
- Automation Add-on $30 per Month billed Monthly $25 per Month billed Yearly
- $30 per Month billed Monthly
- $25 per Month billed Yearly
- Voice Add-on (0-24 Monthly Voice Tickets) $30 per Month billed Monthly $25 per Month billed Yearly
- $30 per Month billed Monthly
- $25 per Month billed Yea
Pro
USD360/Month
- 2
- 000 billable tickets / month (+ $36 / 100 extra tickets)
- Up to 500 user seats
- 2 social media channels: Facebook
- 150 active integrations: From a library of 94 apps
- Support & revenue reporting
- Pro customer services
- Automation Add-on $180 per Month billed Monthly $150 per Month billed Yearly
- $180 per Month billed Monthly
- $150 per Month billed Yearly
- Voice Add-on (0-24 Monthly Voice Tickets) $30 per Month billed Monthly $25 per Month billed Yearly
- $30 per Month billed Monthly
- $25 per Mo
Advanced
USD900/Month
- 5
- 000 billable tickets / month (+ $36 / 100 extra tickets)
- Up to 500 user seats
- 3 social media channels: Facebook
- 150 active integrations: From a library of 94 apps
- Support & revenue reporting
- Advanced customer services
- Automation Add-on $450 per Month billed Monthly $375 per Month billed Yearly
- $450 per Month billed Monthly
- $375 per Month billed Yearly
- Voice Add-on (0-24 Monthly Voice Tickets) $30 per Month billed Monthly $25 per Month billed Yearly
- $30 per Month billed Mont
Enterprise
USD0
- Custom billable tickets / month
- Up to 500 user seats
- 3 social media channels: Facebook
- 150 active integrations: From a library of 94 apps
- Support & revenue reporting
- Enterprise customer services
- Automation Add-on: Custom
- Voice Add-on (0-24 Monthly Voice Tickets) $30 per Month billed Monthly $25 per Month billed Yearly
- $30 per Month billed Monthly
- $25 per Month billed Yearly
- SMS Add-on (0-24 Monthly SMS Tickets) $20 per Month billed Monthly $17 per Month billed Yearly
- $20 per
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Frequently Asked Questions
How much does Gorgias cost?
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Gorgias offers 5 pricing plan(s):
- Starter — USD10.00 /Month
- Basic — USD60.00 /Month
- Pro — USD360.00 /Month
- Advanced — USD900.00 /Month
- Enterprise — USD0.00
What is Gorgias used for?
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Gorgias is a Help Desk Software solution. Top features include:
- 360-degree Customer view
- Data Enrichment
- Data Orchestration
- Data Source
- Hyper Targeting
Does Gorgias offer a free trial?
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Yes, Gorgias offers a 0-day free trial.
What support does Gorgias provide?
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Gorgias provides Phone,Online (Ticket),Business Hours support.
Is Gorgias cloud-based or on-premise?
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Gorgias is Cloud Hosted software.
What training resources does Gorgias offer?
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Gorgias provides Help Guides,Video Guides,Blogs for training.
