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GoToAssist

GoToAssist

By GoToAssist

4.6  ·  16 reviews Remote Access Software Yearly,Monthly
About
What is GoToAssist? GoToAssist is a remote support solution designed to help IT teams, technicians, and customer support professionals troubleshoot devices from anywhere. It enables secure access to desktops, laptops, and mobile devices, allowing teams to resolve technical issues in real time. The platform delivers fast, reliable remote control capabilities with built-in tools that make support operations efficient. The software is widely used because it eliminates the need for on-site visits, offering quick problem resolution and smooth collaboration between technicians and end users. It fits well in organizations that prioritize fast IT response and dependable remote support.

Who Uses GoToAssist?

  • IT support teams

  • Managed Service Providers (MSPs)

  • Customer service departments

  • Remote helpdesk technicians

  • Small to large enterprises needing remote troubleshooting

Why Choose GoToAssist?

  • Easy device access without complicated setup

  • Secure remote connections with strong encryption

  • Fast performance for real-time troubleshooting

  • Useful for both in-house teams and third-party service providers

  • Reduces downtime by resolving issues quickly

Benefits of GoToAssist

  • Faster support response times

  • Reduced operational costs by lowering on-site visits

  • Improved agent productivity through quick access tools

  • Enhanced customer satisfaction with smooth remote sessions

  • Scalable solution for growing support teams

This type of efficiency is often compared with other helpdesk tools used in tech environments.

Features of GoToAssist

  • Remote desktop control

  • Unattended device access

  • File transfer during sessions

  • Session recording

  • Multi-monitor navigation

  • System diagnostics

  • Device management tools

How to Use GoToAssist?

Using GoToAssist is simple: technicians log into the dashboard, start a remote session, and connect to a user’s device using a secure code. Once connected, they can control the device, run diagnostics, transfer files, and perform fixes. The platform is designed to be intuitive even for new technicians.

GoToAssist Demo

A demo generally showcases how to initiate sessions, manage user devices, run diagnostics, and switch between screens. It demonstrates how technicians can provide seamless support without being physically present.

GoToAssist Pricing

To answer your keyword queries on gotoassist pricing, gotoassist cost, and gotoassist price: GoToAssist offers tier-based pricing depending on the number of users and support needs. The cost usually includes unlimited remote sessions, unattended access, and core support features. The pricing may vary depending on the plan chosen, making it flexible for both small teams and larger enterprises.

GoToAssist Review

Users appreciate GoToAssist for its fast connection speed, reliable remote access, and ease of use. It is often praised for its simplicity and effectiveness in handling technical support tasks. Some users mention that advanced reporting could be improved, but overall the platform is considered highly dependable for remote IT support.

Key Features
  • Session Recording
  • Remote Control
  • File Transfer
  • Feedback Collection
  • Diagnostic Tools
  • Screen Sharing
  • Live Chat
  • Session Transfer
Screenshots
GoToAssist screenshot 1
Screenshot 1
GoToAssist screenshot 2
Screenshot 2
GoToAssist screenshot 3
Screenshot 3
Pricing
Service Desk
USD49/Month
  • Full features and functionality for a flat fee with no hidden costs for server maintenance
  • IT staff or other “extra” charges
  • 24-hour-a-day
  • 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
  • Free upgrades
  • Access to training videos
  • help guides and best practices
  • Full features and functionality for a flat fee with no hidden costs for server maintenance
  • IT staff or other “extra” charges
  • 24-hour-a-day
  • 7-day-a-week support from our U.S.-based GoToAssist Global Custom
Contact Sales
User Reviews + Write a Review
A
Adrienne
★★★★☆
A cool tool for any IT support personnel who deal with external clients.

PROS & CONS What are the best aspects of this product? Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to another panel. This is...

W
Will
★★★★☆
Convenient and easy to use.

PROS & CONS What are the best aspects of this product? I work in a software agency that makes use of TeamViewer for remote support. GoToAssist is our backup in case users fail get into TeamViewer. Installation is a breeze (for both support perso...

S
Sheldon
★★★★☆
An awesome software.

PROS & CONS What are the best aspects of this product? Having the capacity to restart a user's computer remotely with having to re-connecting is an advantage. Passing off a session to another technician is an awesome feature which makes makes it...

A
Adrienne
★★★★☆
A cool tool for any IT support personnel who deal with external clients.

PROS & CONS What are the best aspects of this product? Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to another panel. This is...

S
Sheldon
★★★★☆
An awesome software.

PROS & CONS What are the best aspects of this product? Having the capacity to restart a user's computer remotely with having to re-connecting is an advantage. Passing off a session to another technician is an awesome feature which makes makes it...

Frequently Asked Questions
How much does GoToAssist cost?

GoToAssist offers 2 pricing plan(s):

  • Service Desk — USD49.00 /Month
  • GoToAssist — USD69.00 /User/Month
What is GoToAssist used for?

GoToAssist is a Remote Access Software solution. Top features include:

  • Session Recording
  • Remote Control
  • File Transfer
  • Feedback Collection
  • Diagnostic Tools
Does GoToAssist offer a free trial?

Yes, GoToAssist offers a 0-day free trial.

What support does GoToAssist provide?

GoToAssist provides Online (Ticket) support.

Is GoToAssist cloud-based or on-premise?

GoToAssist is Cloud Hosted software.

What training resources does GoToAssist offer?

GoToAssist provides Help Guides,Video Guides,Blogs for training.

Tool Info
Company GoToAssist
HQ Boston, Massachusetts United States
Starting price USD49 /Month
Deployment Cloud Hosted
Languages English
Free Trial 0 Days
Best For
SMEs Enterprises
Customization
Yes