Help Sumo
By Help Sumo
Help Desk Software
Onetime(Perpetual License)
About
Help Sumo is an exclusive help desk management software that helps you provide customer support through Email, Ticket systems, Live Chat, Social Media, and Self-Help Knowledge Base solutions. The platform has a well-functioning email ticketing system that has multiple mass action and triaging features. Organizations can monitor individually raised tickets to their resolution, ensuring that there are zero unattended tickets. Agents can communicate with their clients in a contextual way, sending updates regarding the progress of the issues raised by the latter. A comprehensive email system helps users go through the history of individual tickets and anticipate resolutions in no-time. Service providers can also create FAQs and articles for the most repetitive questions by monitoring the nature of individual queries. Help Sumo supports real-time integrations with external VOIP services, helping you provide adequate support via voice. The software offers 99.99% uptime rates along with comprehensive data security options.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Baby Plan
USD19/User/Month
- Tickets
- Unlimited User
- Upto 3 Staff
- Knowledge Base
- Virtual Sub domain
- Support Email
- HomePage Banner Configuration
- Social Media
- Business Hours
- Content Management
- Email Ticketing
- Feedback
- Tickets
- Unlimited User
- Upto 3 Staff
- Knowledge Base
- Virtual Sub domain
- Support Email
- HomePage Banner Configuration
- Social Media
- Business Hours
- Content Management
- Email Ticketing
- Feedback
Kid Plan
USD29/User/Month
- Includes features of Baby plan
- plus
- Portal Page Design
- CSS Customization
- Media Upload
- SLA Rule
- Chat Integration
- FAQ From Ticket
- Includes features of Baby plan
- plus
- Portal Page Design
- CSS Customization
- Media Upload
- SLA Rule
- Chat Integration
- FAQ From Ticket
Wrestler Plan
USD49/User/Month
- Includes features of Kid plan
- plus
- Chat Transfer
- Chat Convert To Ticket
- Chat Monitor
- Affiliate – Referral link
- Timezone
- Includes features of Kid plan
- plus
- Chat Transfer
- Chat Convert To Ticket
- Chat Monitor
- Affiliate – Referral link
- Timezone
Sumo Plan
USD79/User/Month
- Includes features of Wrestler plan
- plus
- Voice Ticketing
- Reporting
- Localization
- Includes features of Wrestler plan
- plus
- Voice Ticketing
- Reporting
- Localization
User Reviews
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Frequently Asked Questions
How much does Help Sumo cost?
▼
Help Sumo offers 4 pricing plan(s):
- Baby Plan — USD19.00 /User/Month
- Kid Plan — USD29.00 /User/Month
- Wrestler Plan — USD49.00 /User/Month
- Sumo Plan — USD79.00 /User/Month
What is Help Sumo used for?
▼
Help Sumo is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Help Sumo offer a free trial?
▼
Yes, Help Sumo offers a 0-day free trial.
What support does Help Sumo provide?
▼
Help Sumo provides Business Hours,Online (Ticket) support.
Is Help Sumo cloud-based or on-premise?
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Help Sumo is Cloud Hosted software.
What training resources does Help Sumo offer?
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Help Sumo provides Help Guides,Blogs for training.
