HelpCrunch
By HelpCrunch
- ✓ Visitor Targeting
- ✓ Transfers
- ✓ Shortcut Messages
- ✓ Persistent Chat
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Co-Browsing
- ✓ Agent Scheduling
- ✓ Video Chat
- ✓ Call Me Option
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Document Storage
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Community Forums
- 1 chat widget
- 3 chat auto messages
- 3 popups
- Help desk
- Knowledge base
- Full customization
- HelpCrunch branding
- Live chat support
- 1 chat widget
- 3 chat auto messages
- 3 popups
- Help desk
- Knowledge base
- Full customization
- HelpCrunch branding
- Live chat support
- 5 chat widgets
- Unlimited chat auto messages
- Unlimited popups
- Help desk
- Knowledge base
- Advanced customization
- Remove HelpCrunch branding
- High priority live chat support
- 5 chat widgets
- Unlimited chat auto messages
- Unlimited popups
- Help desk
- Knowledge base
- Advanced customization
- Remove HelpCrunch branding
- High priority live chat support
- Includes features of Premium plan
- plus
- 5+ chat widgets
- 20+ team members
- Personal onboarding assistant
- Includes features of Premium plan
- plus
- 5+ chat widgets
- 20+ team members
- Personal onboarding assistant
- 1 chat widget
- 3 chat auto messages
- 3 popups
- 3 email auto messages
- 1000 emails per team member
- Email forwarding
- Help desk
- Knowledge base
- Full customization
- HelpCrunch branding
- Live chat support
- 1 chat widget
- 3 chat auto messages
- 3 popups
- 3 email auto messages
- 1000 emails per team member
- Email forwarding
- Help desk
- Knowledge base
- Full customization
- HelpCrunch branding
- Live chat support
- 5 chat widgets
- Unlimited chat auto messages
- Unlimited popups
- Unlimited email auto messages
- 10
- 000 emails per team member
- Email forwarding
- Help desk
- Knowledge base
- Advanced customization
- Remove HelpCrunch branding
- High priority live chat support
- 5 chat widgets
- Unlimited chat auto messages
- Unlimited popups
- Unlimited email auto messages
- 10
- 000 emails per team member
- Email forwarding
- Help desk
- Knowledge base
- Advanced customization
- Remove HelpCrunch branding
- High priority live chat support
- Includes features of Premium plan
- plus
- 5+ chat widgets
- 20+ team members
- 200000+ emails
- Personal onboarding assistant
- Includes features of Premium plan
- plus
- 5+ chat widgets
- 20+ team members
- 200000+ emails
- Personal onboarding assistant
What do you like best? We started with Helpcrunch and have been on the system for over a year. Support was excellent starting off and it is much cheaper than competing products. What do you dislike? Unfortunately the bugs within the sys...
Problem after problem. The chat bar disappears several times a day (for more than a month) because of their technology, their tool for sending emails to our customers is not at all developed (sending emails every day to my customers when I have unsubscribed...
After signing up for a demo account, they constantly continue to spam you endless regardless. If this is how they operate, concerned how they handle support.
What do you like best? 3-in-1... the chat/email/and ticketing systems in one spot works great for me. Being able to tag chats is another plus. I really enjoy being able to reply to a message and that will automatically be submitted to a visitor or ...
What do you like best? Easy to use and intuitive GUI, not resource demanding What do you dislike? Patches and updates could be more frequent Recommendations to others considering the product: Meets all basic needs ...
HelpCrunch offers 6 pricing plan(s):
- Standard (Live chat) — USD15.00 /User/Month
- Premium(Live chat) — USD25.00 /User/Month
- Enterprise(Live Chat) — USD0.00
- Standard (Live Chat and Email) — USD29.00 /User/Month
- Premium (Live Chat and Email) — USD49.00 /User/Month
- Enterprise (Live Chat and Email) — USD0.00
HelpCrunch is a Live Chat Software solution. Top features include:
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Yes, HelpCrunch offers a 0-day free trial.
HelpCrunch provides Online (Ticket) support.
HelpCrunch is Cloud Hosted software.
HelpCrunch provides Help Guides,Video Guides,Blogs for training.
