HelpdeskEddy
By HelpdeskEddy
Help Desk Software
Onetime(Perpetual License)
About
HelpDeskEddy is a customer service system that is always available to help you with your needs. Our simple and easy-to-use system provides high-quality customer service that will surprise your customers. With our endless possibilities, you can connect our system to your existing mailboxes and create tickets directly from incoming emails. Our system automatically checks incoming emails and converts them into tickets, which are then added to a list that matches the list of emails in your inbox. This list includes all the content and attachments from the original emails.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
HelpdeskEddy (cloud)
USD0
- All features are included
- Regular system updates
- Deployed on a cloud server
- Help in a system set up
- Technical advice and support
- Payment via wire transfer
- When paying for a year
- you will pay only for 10 months.
- All features are included
- Regular system updates
- Deployed on a cloud server
- Help in a system set up
- Technical advice and support
- Payment via wire transfer
- When paying for a year
- you will pay only for 10 months.
HelpdeskEddy (own server)
USD0
- All features and system updates
- Deployed on your server
- Help in system setup
- Technical advice and support
- Individual analysis and development of business processes
- Custom development
- High load optimization
- Custom SLA plan
- Payment via wire transfer
- All features and system updates
- Deployed on your server
- Help in system setup
- Technical advice and support
- Individual analysis and development of business processes
- Custom development
- High load optimization
- Custom SLA plan
- Payment via wire transfer
User Reviews
+ Write a Review
No reviews yet. Be the first to review!
Frequently Asked Questions
How much does HelpdeskEddy cost?
▼
HelpdeskEddy offers 2 pricing plan(s):
- HelpdeskEddy (cloud) — USD0.00
- HelpdeskEddy (own server) — USD0.00
What is HelpdeskEddy used for?
▼
HelpdeskEddy is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does HelpdeskEddy offer a free trial?
▼
Yes, HelpdeskEddy offers a 0-day free trial.
What support does HelpdeskEddy provide?
▼
HelpdeskEddy provides Business Hours,Online (Ticket) support.
Is HelpdeskEddy cloud-based or on-premise?
▼
HelpdeskEddy is Cloud Hosted software.
What training resources does HelpdeskEddy offer?
▼
HelpdeskEddy provides Help Guides,Blogs,Video Guides for training.
