Helpjuice
By Helpjuice
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- 10 min Customer Support
- Free Expert Customization
- 10 min Customer Support
- Free Expert Customization
- 10 min Customer Support
- Free Expert Customization
- 10 min Customer Support
- Free Expert Customization
- 10 min Customer Support
- Free Expert Customization
- 10 min Customer Support
- Free Expert Customization
- 10 min Customer Support
- Free Expert Customization
- 10 min Customer Support
- Free Expert Customization
What do you like best? All internal knowledge is centralized in one place, keeping everyone up to date and on the same page. What do you dislike? It seems that sometimes there is a lag before information is updated, which isn’t much of ...
PROS & CONS What are the best aspects of this product? While installing Helpjuice is simple, I knew it was easy for things to get out of hand. As a result, I didn’t want to walk the road alone and had to contact Helpjuice support staff to help...
PROS & CONS What are the best aspects of this product? For us, the most intriguing aspect of Helpjuice is its customizability. The product offered powerful customization options that allowed us to imprint our own branding. From logos to colors...
PROS & CONS What are the best aspects of this product? The software is sophisticated and the design is clean. Its reports are awesome because they show us the status of our website and support. It is a cut above the knowledgebase platform we u...
PROS & CONS What are the best aspects of this product? The interface is done nicely so we were able to build a database for internal use quickly. There are plenty of customization options so we can enrich articles with multimedia content. The ...
Helpjuice offers 4 pricing plan(s):
- Starter — USD120.00 /Month
- Run-Up — USD200.00 /Month
- Premium Limited — USD289.00 /Month
- Premium Unlimited — USD369.00 /Month
Helpjuice is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, Helpjuice offers a 0-day free trial.
Helpjuice provides Phone,Business Hours,Online (Ticket) support.
Helpjuice is Cloud Hosted software.
Helpjuice provides Help Guides,Blogs for training.
