HelpNinja
By HelpNinja
Help Desk Software
Monthly,Yearly
About
HelpNinja is a simple, effective tool for executing helpdesk related tasks. It doesn't have complicated portals and ticket IDs, so it's a simple, informative way of conversation between the client and his customer base. The communication window resembles emails, but it's entirely secured with a powerful backup system to eliminate loss of data. All conversations across different teams, brands and emails are accessible via a single login and platform. The mailboxes are all a click away from efficient categorisation and management. The customer conversations can be collaborated on by active team members who can effectively categorise and divide assignments according to urgency. Workflows allow businesses to set up automation and handle tasks with enough accuracy and speed. Additional features include notifications via email and Slack. Clients can also keep a track of their customer experiences with real-time satisfaction ratings. Advanced search helps in keeping a track of important emails, conversations and customers, besides monitoring answers related to customer-generated queries with smart keyboard shortcuts.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
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Pricing
Samurai
USD35/Month
- Agents: 3
- Mailbox: 3
- Docs site: 1
- Saved replies
- Social Inbox
- Reports
- Collaboration tools (tags
- notes)
- Live Chat
- Agents: 3
- Mailbox: 3
- Docs site: 1
- Saved replies
- Social Inbox
- Reports
- Collaboration tools (tags
- notes)
- Live Chat
Ronin
USD59/Month
- Agents: 5
- Includes features of Samurai plan
- Mailboxes: 3
- Docs site: 2
- Agents: 5
- Includes features of Samurai plan
- Mailboxes: 3
- Docs site: 2
Yamabushi
USD119/Month
- Agents: 10
- Includes features of Ronin plan
- plus
- Mailbox: 5
- Docs site: 2
- Agents: 10
- Includes features of Ronin plan
- plus
- Mailbox: 5
- Docs site: 2
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Frequently Asked Questions
How much does HelpNinja cost?
▼
HelpNinja offers 3 pricing plan(s):
- Samurai — USD35.00 /Month
- Ronin — USD59.00 /Month
- Yamabushi — USD119.00 /Month
What is HelpNinja used for?
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HelpNinja is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does HelpNinja offer a free trial?
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Yes, HelpNinja offers a 0-day free trial.
What support does HelpNinja provide?
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HelpNinja provides Business Hours,Online (Ticket) support.
Is HelpNinja cloud-based or on-premise?
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HelpNinja is Cloud Hosted software.
What training resources does HelpNinja offer?
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HelpNinja provides Help Guides,Blogs for training.
