Helpshift
By Helpshift
- ✓ Visitor Targeting
- ✓ Transfers
- ✓ Shortcut Messages
- ✓ Persistent Chat
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Co-Browsing
- ✓ Agent Scheduling
- ✓ Video Chat
- ✓ Call Me Option
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Document Storage
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Community Forums
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
- Unlimited Help Center Articles and FAQs
- QuickSearch Bot
- Email Support
- Text Messaging (SMS) Support
- Agent Desktop
- Single Sign On (SSO)
- Out-of-Box Analytics and Reporting
- Automated Issue Routing
- Unlimited Agent Seats
- Salesforce and Zendesk Integrations
- Amazon Connect Integration
- External Data and Systems Integration
- 60 API Calls per Minute
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK In
- Includes features of Starter plan
- plus
- Customizable Bots
- Visual Bot Builder
- Issue-Routing Queues
- Automated Agent Workload Balancing
- Customizable Reporting
- Team Management
- SLA Management and Automations
- Real-Time Operations
- Analytics APIs
- 300 API Calls per Minute
- FAQ Scheduling
- Includes features of Starter plan
- plus
- Customizable Bots
- Visual Bot Builder
- Issue-Routing Queues
- Automated Agent Workload Balancing
- Customizable Reporting
- Team Management
- SLA Management and Automations
- Real-Time Operatio
- Includes features of the Growth plan
- plus
- Intelligent Issue Classification
- Intent-Based Routing
- Named Customer Success
- Manager
- 1
- 500 API Calls Per Minute
- Feedback Bots
- Includes features of the Growth plan
- plus
- Intelligent Issue Classification
- Intent-Based Routing
- Named Customer Success
- Manager
- 1
- 500 API Calls Per Minute
- Feedback Bots
What do you like best? Best: Bot capability, Async ability, fairly easy agility in terms of queue building and app implementation What do you dislike? Worst: Reporting is terrible. How do you run productivity on just resolution? I need ...
What do you like best? It is nice to be able to create automated bots as well as route to employees. What do you dislike? The process for setting up bots is convoluted and requires lots of tedious work along the workflow whenever a bot n...
What do you like best? simple and easy to learn especially when onboarding What do you dislike? lack of other tools..................... What business problems are you solving with the product? What benefits have you realized? support tick...
What do you like best? The interface is very pleasing in the eye What do you dislike? It keeps on getting disconnected if I left the computer for 3 minutes and have to refresh everything all over again. Plus, I can't download or tickets by agents...
What do you like best? Easy to use and navigate through, user friendly What do you dislike? No spellchecker or grammar help, can't undo What business problems are you solving with the product? What benefits have you realized? Replying to ...
Helpshift offers 3 pricing plan(s):
- Starter — USD0.00
- Growth — USD0.00
- Enterprise — USD0.00
Helpshift is a Live Chat Software solution. Top features include:
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Helpshift does not currently offer a free trial.
Helpshift provides Online (Ticket) support.
Helpshift is Cloud Hosted software.
Helpshift provides Help Guides,Blogs,Video Guides for training.
