HelpSpace
By HelpSpace
Help Desk Software
Onetime(Perpetual License)
About
This is great for quickly asking a colleague a question about a customer or for getting a second opinion on how to handle a situation.
HelpSpace is a customer support platform that helps simplify and streamline the help and support you provide for your customers. It stores all your emails and messages to customers from the support team (and vice versa) in one centralized location. You can also add other channels to centralize, apart from just your emails. This includes your social media networks, such as Facebook, Twitter, and LinkedIn. Any communication you have with customers via these channels will arrive into the HelpSpace inbox and then be centralized in one place so anyone can get an overview of the back and forth at any time.
HelpSpace allows you to better organize your communication by setting up custom rules and filters to direct messages to go to a certain place or to be handled by certain people. This means that all of the filtering is done before the messages even reach the HelpSpace inbox. Help
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Freelancer
USD10/Month
- 5 Users
- 1 GB Storage
- Inbound Email
- Inteligent Rules and Auto Reply
- Internal Team Chat
- Teams and Queues
- Knowledge Base and FAQ
- Ticket Tasks
- Kanban List
- Service Level Agreements
- Reports
- Unlimited Clients
- 5 Users
- 1 GB Storage
- Inbound Email
- Inteligent Rules and Auto Reply
- Internal Team Chat
- Teams and Queues
- Knowledge Base and FAQ
- Ticket Tasks
- Kanban List
- Service Level Agreements
- Reports
- Unlimited Clients
Small Team
USD30/Month
- 10 Users
- 5 GB Storage
- Includes features of All Plan
- 10 Users
- 5 GB Storage
- Includes features of All Plan
Big Team
USD45/Month
- 50 Users
- 10 GB Storage
- Includes features of All Plan
- 50 Users
- 10 GB Storage
- Includes features of All Plan
Crowded Place
USD99/Month
- Unlimited User
- 50 GB Storage
- Includes features of All Plan
- Unlimited User
- 50 GB Storage
- Includes features of All Plan
User Reviews
+ Write a Review
No reviews yet. Be the first to review!
Frequently Asked Questions
How much does HelpSpace cost?
▼
HelpSpace offers 4 pricing plan(s):
- Freelancer — USD10.00 /Month
- Small Team — USD30.00 /Month
- Big Team — USD45.00 /Month
- Crowded Place — USD99.00 /Month
What is HelpSpace used for?
▼
HelpSpace is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does HelpSpace offer a free trial?
▼
HelpSpace does not currently offer a free trial.
What support does HelpSpace provide?
▼
HelpSpace provides Online (Ticket) support.
Is HelpSpace cloud-based or on-premise?
▼
HelpSpace is Cloud Hosted software.
What training resources does HelpSpace offer?
▼
HelpSpace provides Help Guides,Blogs for training.
