Helpy

By Helpy

★ 3.8 · 2 reviews Help Desk Software Onetime(Perpetual License)

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About

Helpy is a customer support platform that is designed for companies that want to have customer data security and control. Helpy Pro is a single-tenant private cloud deployment that allows you to avoid vendor lock-in, own your data, and integrate with the tools you already use to keep data private and secure. Helpy works across all devices, allowing your team to deliver great support everywhere and anywhere. Helpy connects to your incoming support email addresses, converting each message into a ticket that can be assigned agents, teams, and tracked by status throughout its' life.

Key Features

✓ Incident Management
✓ Social Media Integration
✓ Multi-Channel Communication
✓ Macros (Templated Responses)
✓ Customizable Branding
✓ Ticket Management
✓ Surveys & Feedback
✓ Known Issue Management
✓ Knowledge Base
✓ Contract (SLA Management)
✓ Community Forums
✓ Automated Routing
✓ Alerts (Escalation)
✓ Self Service Portal
✓ Live Chat
✓ Document Storage

Screenshots

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Pricing

Basic

USD15/User/Month

Privacy and Security
Core Ticketing
Customer Helpcenter
KB and Communities
Privacy and Security
Core Ticketing
Customer Helpcenter
KB and Communities

Contact Sales

Essential

USD25/User/Month

Advanced Ticketing
Live Chat
Contextual Help Widget
Multi Form Builder
Advanced Ticketing
Live Chat
Contextual Help Widget
Multi Form Builder

Start Free Trial

Total

USD50/User/Month

Team Permissions
Customer Announce
Form Embed
Advanced Chat
Team Permissions
Customer Announce
Form Embed
Advanced Chat

Contact Sales

Enterprise

USD0

Multiple Accounts
Full Whitelabel
Resell Rights
Product Embed
Multiple Accounts
Full Whitelabel
Resell Rights
Product Embed

Get Started

Self Hosted

USD40/User/Month

Privacy and Security
Core Ticketing
Customer Helpcenter
KB and Communities
Advanced Ticketing
Live Chat
Contextual Help Widget
Multi Form Builder
Team Permissions
Customer Announce
Form Embed
Advanced Chat
Privacy and Security
Core Ticketing
Customer Helpcenter
KB and Communities
Advanced Ticketing
Live Chat
Contextual Help Widget
Multi Form Builder
Team Permissions
Customer Announce
Form Embed
Advanced Chat

Contact Sales

User Reviews + Write a Review

Orlando P

★★★★☆

"Helpy allows customers to offer a live support service"

What do you like best? What I liked the best about Helpy is its user interface, which has an environment very similar to that of an email platform, so learning to use it was a simple task. There are also other features that I like like as: ...

Sebastian S

★★★★☆

"Helpy is the future of the help desk service for companies"

What do you like best? Helpy meets all the requirements required by the organization where I work. I like it, because it has a help desk board in real time, which shows the cases received, pending and resolved, as well as the average response or re...

Frequently Asked Questions

How much does Helpy cost? ▼

Helpy offers 5 pricing plan(s):

Basic — USD15.00 /User/Month
Essential — USD25.00 /User/Month
Total — USD50.00 /User/Month
Enterprise — USD0.00
Self Hosted — USD40.00 /User/Month

What is Helpy used for? ▼

Helpy is a Help Desk Software solution. Top features include:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding

Does Helpy offer a free trial? ▼

Yes, Helpy offers a 0-day free trial.

What support does Helpy provide? ▼

Helpy provides Online (Ticket) support.

Is Helpy cloud-based or on-premise? ▼

Helpy is Cloud Hosted software.

What training resources does Helpy offer? ▼

Helpy provides Help Guides,Blogs,Video Guides for training.

Company Helpy

HQ Lehi,

Starting price USD15 /User/Month

Deployment Cloud Hosted

Languages English

Free Trial 0 Days