About
Help Desk:
HESK help desk software is used by thousands of customers daily to track, organize, and resolve customer issues. With best-of-breed integrations in a single workspace, HESK provides the right data at the right time to keep customers happy and your team on top of things. By addressing common issues in the knowledgebase, HESK helps resolve issues quickly. When needed, customers can easily submit a question/issue, and a support ticket is born.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
HESK Cloud
USD30/Month
- 10 Support Agents
- 10 GB file upload space
- Statistics module
- Unlimited Support Tickets
- 90-day money-back guarantee
- US
- EU or AU datacenter
- Instant Setup
- 10 Support Agents
- 10 GB file upload space
- Statistics module
- Unlimited Support Tickets
- 90-day money-back guarantee
- US
- EU or AU datacenter
- Instant Setup
HESK Cloud Plus
USD50/Month
- Unlimited Support Agents
- 50 GB file upload space
- Escalate module
- Survey module
- Branding removal
- 90-day money-back guarantee
- US
- EU or AU datacenter
- Instant Setup
- Unlimited Support Agents
- 50 GB file upload space
- Escalate module
- Survey module
- Branding removal
- 90-day money-back guarantee
- US
- EU or AU datacenter
- Instant Setup
User Reviews
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Frequently Asked Questions
How much does HESK cost?
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HESK offers 2 pricing plan(s):
- HESK Cloud — USD29.99 /Month
- HESK Cloud Plus — USD49.99 /Month
What is HESK used for?
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HESK is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does HESK offer a free trial?
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Yes, HESK offers a 0-day free trial.
What support does HESK provide?
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HESK provides Online (Ticket) support.
Is HESK cloud-based or on-premise?
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HESK is Cloud Hosted software.
What training resources does HESK offer?
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HESK provides Help Guides,Blogs,Video Guides for training.
