Hiver
The AI-first customer service platform
Hiver is a delightfully easy-to-use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally - from Flexport to Harvard University, Vacasa and Epic Games - rely on Hiver to deliver exceptional support that wins and retains customers for life.
- ✓ Chat (Messaging)
- ✓ Contract (SLA Management)
- ✓ Live Chat
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Help Desk Management
- ✓ Service Desk (ITIL ITSM)
- ✓ Collaborative inbox for teams
- ✓ Saas help desk software
- Shared Inboxes
- Team collaboration
- Live chat
- Voice
- Knowledge Base
- Slack Integration
- 24*7 email and live chat support
- Everything in Free plus
- Service Level Agreements
- Customer Portal
- Rule-based Automations
- Round-Robin Auto-Assignment
- Automations using Custom Fields
- Conversation Analytics
- Performance Analytics
- CRM
- E-commerce
- Billing and more
- Everything in Growth plus
- CSAT Surveys
- Custom Dashboards
- Load-balanced Round-robin
- Scheduled data exports
- SLA Analytics
- Everything in Pro plus
- Skill-based Routing
- Custom Objects
- Individual Inbox to Shared Inbox Automation
- HIPAA compliance
- Okta SSO Integration
- Custom build hours
buggy software, does not sync all the time, have to keep emailing support
What do you like best? The archiving is good enough. I like being able to see past emails. What do you dislike? Very sluggish and cumbersome to use. I wish it was easier. Recommendations to others considering the product: ...
What do you like best? I like the Notes feature. And I like that you can claim an email or assign it to someone else. What do you dislike? I wish Notes that tagged one person specifically were somehow pinned to the top of the notes section. I als...
What do you like best? The best part is that our entire team can see ''shared' emails, and jump it at any time. No need to CC anyone. We can all just always see the whole thread. What do you dislike? Support is slow. The replies are there, but th...
What do you like best? The shared inbox allows us to respond to customer service inquiries and make sure someone is handling these issues. We assign the emails to a team member and also use the notes to inform one another of needed information. Hiver in...
Hiver offers 4 pricing plan(s):
- FREE — USD0.00 user/month
- GROWTH — USD25.00 user/month
- PRO — USD45.00 user/month
- ELITE — USD75.00 user/month
Hiver is a Help Desk Software solution. Top features include:
- Chat (Messaging)
- Contract (SLA Management)
- Live Chat
- Offline Form
- Knowledge Database
Yes, Hiver offers a 0-day free trial.
Hiver provides Phone,Email,Live Chat,Online (Ticket) support.
Hiver is Cloud Hosted,Hybrid software.
Hiver provides Help Guides,Blogs for training.
