Identifix

Why Choose Identifix?

• Trusted by automotive repair shops across North America.

• Offers quick and accurate diagnostics through real-world data.

• Combines diagnostics with shop management and customer communication tools.

• Helps increase efficiency and profitability through automation.

• Provides access to technician-verified solutions for real-world repairs.

Benefits of Identifix

• Fast and precise vehicle diagnostics using a comprehensive fix database.

• Improves shop workflow and efficiency with integrated management tools.

• Marketing features help retain and grow the customer base.

• Training resources keep technicians updated with evolving technology.

• Helps reduce repair time and improves customer satisfaction.

How to Use Identifix

• Sign up and follow onboarding instructions provided by the support team.

• Enter vehicle details in Direct-Hit® to find accurate repair fixes.

• Use Shop Manager to create work orders, track jobs, and invoice customers.

• Schedule appointments and manage technician workflows.

• Launch customer marketing campaigns and review performance reports.

• Access technician training and support material as needed.

Features of Identifix

• Direct-Hit® repair database with technician-verified fixes.

• Integrated digital scheduling and repair order system.

• Labor time estimators and parts lookup functionality.

• Customer relationship tools including marketing automation.

• Training and education modules for technician upskilling.

• Secure vehicle history tracking and data management.

• Web-based access compatible with mobile devices.

What Makes Identifix Different?

• Real-world verified fixes in addition to OEM data for better diagnostics.

• Combines diagnostic tools with business management capabilities.

• Offers a unique blend of repair data, marketing, and technician training.

• Direct access to the iATN community for peer support and insights.

• Built specifically for the needs of small to mid-sized auto repair businesses.

Who Can Benefit from Identifix?

• Independent automotive repair shops seeking better diagnostics.

• Mobile mechanics and fleet service businesses.

• Automotive technicians looking for training and skill enhancement.

• Dealerships and service centers managing high repair volumes.

• Shop owners aiming to increase revenue and reduce operational costs.

Is Identifix Easy to Use?

• Features a user-friendly interface with easy navigation.

• Provides intuitive repair search and job tracking functionality.

• Quick access to diagnostic and repair tools.

• Simple setup process with minimal learning curve.

• Mobile-friendly design for on-the-go use by technicians.

What Support Does Identifix Offer?

• Offers live chat and email-based technical support.

• Provides a comprehensive Help Center with tutorials and FAQs.

• Onboarding assistance to help new users get started smoothly.

• Access to iATN, a community of professional automotive technicians.

• Regular updates, webinars, and continuous education resources.