IncognitoDesk
By IncognitoDesk
Help Desk Software
Onetime(Perpetual License)
About
If clients could contact us sooner, before they reach crisis point, it would make a big difference. IncognitoDesk lets clients be anonymous when they reach out for assistance, so they can meet regulatory requirements and minimize the self-stigma of seeking help.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Solo
USD15/Month
- 2 agents
- 10 channels
- unlimited contacts
- unlimited conversations
- 1 year of conversation history
- forum support
- 2 agents
- 10 channels
- unlimited contacts
- unlimited conversations
- 1 year of conversation history
- forum support
Team
USD100/Month
- 7 agents
- 10 channels
- unlimited contacts
- unlimited conversations
- 1 year of conversation history
- forum support
- $10/month/additional agent
- 7 agents
- 10 channels
- unlimited contacts
- unlimited conversations
- 1 year of conversation history
- forum support
- $10/month/additional agent
Business
USD500/Month
- 20 agents
- unlimited channels
- unlimited contacts
- unlimited conversations
- configurable data retention
- forum and email support
- $10/month/additional agent
- Single sign-on (SSO) integration
- 20 agents
- unlimited channels
- unlimited contacts
- unlimited conversations
- configurable data retention
- forum and email support
- $10/month/additional agent
- Single sign-on (SSO) integration
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Frequently Asked Questions
How much does IncognitoDesk cost?
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IncognitoDesk offers 3 pricing plan(s):
- Solo — USD15.00 /Month
- Team — USD100.00 /Month
- Business — USD500.00 /Month
What is IncognitoDesk used for?
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IncognitoDesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does IncognitoDesk offer a free trial?
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IncognitoDesk does not currently offer a free trial.
What support does IncognitoDesk provide?
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IncognitoDesk provides Online (Ticket) support.
Is IncognitoDesk cloud-based or on-premise?
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IncognitoDesk is Cloud Hosted software.
What training resources does IncognitoDesk offer?
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IncognitoDesk provides Help Guides,Blogs for training.
