InstantKB
By InstantKB
Help Desk Software
Onetime(Perpetual License)
About
InstantKB is a powerful help desk designed to help businesses reduce, streamline, and deliver great customer support. It pulls together all your inbound questions from email, web, live chat, phone, Facebook, and Twitter to provide a single, consistent view of all your support, helping agents help customers fast. If you purchase an InstantKB on-premise or cloud license, we'll be in touch to see how we can help with your design.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
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Pricing
Personal
USD39/Month
- Up to 2 Support Agents
- Public or Private Support Site
- Multi Channel Support
- Unlimited Tickets
- Contacts & Articles
- Free Upgrades + 1st Class Support
- Up to 2 Support Agents
- Public or Private Support Site
- Multi Channel Support
- Unlimited Tickets
- Contacts & Articles
- Free Upgrades + 1st Class Support
Professional
USD89/Month
- Includes features of Personal plan
- plus
- Up to 5 Support Agents
- Advanced SEO Capabilities
- Advanced Ranked Search
- Free Theme To Match Your Brand
- Includes features of Personal plan
- plus
- Up to 5 Support Agents
- Advanced SEO Capabilities
- Advanced Ranked Search
- Free Theme To Match Your Brand
Business
USD149/Month
- Includes features of Professional plan
- plus
- Up to 10 Support Agents
- Optional FTP Access
- HTTPS / SSL Support
- Telephone Support
- Includes features of Professional plan
- plus
- Up to 10 Support Agents
- Optional FTP Access
- HTTPS / SSL Support
- Telephone Support
Enterprise
USD229/Month
- Includes features of Bussiness plan
- plus
- Up to 20 Support Agents
- On-Premise Development Install
- Optional Database Access
- Single Sign On (SSO) Support
- Includes features of Bussiness plan
- plus
- Up to 20 Support Agents
- On-Premise Development Install
- Optional Database Access
- Single Sign On (SSO) Support
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Frequently Asked Questions
How much does InstantKB cost?
▼
InstantKB offers 4 pricing plan(s):
- Personal — USD39.00 /Month
- Professional — USD89.00 /Month
- Business — USD149.00 /Month
- Enterprise — USD229.00 /Month
What is InstantKB used for?
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InstantKB is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does InstantKB offer a free trial?
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Yes, InstantKB offers a 0-day free trial.
What support does InstantKB provide?
▼
InstantKB provides Business Hours,Online (Ticket) support.
Is InstantKB cloud-based or on-premise?
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InstantKB is Cloud Hosted software.
What training resources does InstantKB offer?
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InstantKB provides Help Guides,Blogs,Video Guides for training.
