Issuetrak
By Issuetrak
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- 24/7 phone
- chat
- and email support
- Unlimited issues
- Multi-channel issue submission
- Mass issue handling
- Issue automations and workflows
- Custom forms and form templates
- Task management
- Notifications
- Reporting
- Asset Management
- Billing
- Chat
- Identity Management / SSO
- Surveys
- Webforms
- 24/7 phone
- chat
- and email support
- Unlimited issues
- Multi-channel issue submission
- Mass issue handling
- Issue automations and workflows
- Custom forms and form templates
- Task management
- Notifications
- Reporting
- Asset Manag
- Includes features of On-Premise plan
- plus
- Automatic updates
- Enhanced security
- Guaranteed uptime
- Guaranteed performance
- Custom URL (TLS/SSL)
- Test site sandbox environment
- US / Canada hosting
- SOC2 Certified
- Includes features of Add-ons
- Includes features of On-Premise plan
- plus
- Automatic updates
- Enhanced security
- Guaranteed uptime
- Guaranteed performance
- Custom URL (TLS/SSL)
- Test site sandbox environment
- US / Canada hosting
- SOC2 Certified
- Includes features of Add-ons
- Includes features of Cloud plan
- plus
- Dedicated server
- Dedicated hosting for private cloud services
- Domain and IP restrictions
- Choose your data center based on geographic location
- Migration assistance
- Built to your security and compliance needs
- Includes features of Add-ons
- Includes features of Cloud plan
- plus
- Dedicated server
- Dedicated hosting for private cloud services
- Domain and IP restrictions
- Choose your data center based on geographic location
- Migration assistance
- Built to your security an
What do you like best? It has a very simple interface and easy to learn on your own. You could setup task management very quickly What do you dislike? It's integration layer is very old school and needs to be improved. also its capabilities to pa...
What do you like best? Product is easy to use after a basic understanding is provided with setting up Organizational Structure. As stated earlier, developing screens is relatively easy. Don't need to rely on a technology resources. What do you dislik...
What do you like best? It can be a omprehensive solution ticketing system. It uses a external mailbox of the customer which allows the customer to control who will receive ticketing notification. This also allows versatility in managing the ticketing sy...
What do you like best? This software manages issues that need to be tracked and kept up with flawlessly What do you dislike? It requires a lot time time to create new issues Recommendations to others considering the product This will hel...
What do you like best? The fact that I do not have to have continuous updates for the app What do you dislike? The interface is sometimes difficult to use. Recommendations to others considering the product na What business problems are...
Issuetrak offers 3 pricing plan(s):
- On-Premise — USD998.00 One-Time Payment
- Cloud — USD69.00 /User/Month
- Cloud+ — USD0.00
Issuetrak is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Issuetrak does not currently offer a free trial.
Issuetrak provides Phone,Business Hours,Online (Ticket) support.
Issuetrak is Cloud Hosted software.
Issuetrak provides Help Guides,Blogs,Video Guides for training.
