Ivanti Service Manager

By Ivanti Service Manager

★ 3.9 · 171 reviews Service Desk Software Onetime(Perpetual License)

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About

Ivanti Service Manager is a flexible and cloud-optimized ITSM solution that helps organizations automate their business workflows. The software makes business more compliant, efficient and secure by eliminating costly manual methods. Enterprises can deploy the platform to get sorted regarding support ticket modules, help desk management facilities and advanced ITIL service management processes. The Help Desk module within the platform, presents a user-friendly incident management system, making IT more effective and users more productive in real. The software turns out to be an ultimate service monitoring solution with options like Release, Availability, Event, Service Level, Project & Portfolio Management along with financial management. Also, a Hyper-Automation platform within Ivanti Service Manager known as Ivanti Neurons, empowers businesses to Self-Secure, Self-Heal, and Self-Service from Cloud to Edge, while dealing with rapid enhancements and complexities. Drag & Drop enabled workflow, Voice automation facility, multi-channel

Screenshots

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Pricing

Ivanti Service Manager

USD0

Dashboards & Reporting
Incident Management
Knowledge Management
Mobile
Self Service
Service Catalog
Survey
Voice Automation (optional add-on)
Workflow Automation
Change Management
CMDB
Configuration Management
Problem Management
Service Level Management
Availability Management
Event Management
Financial Management
Portfolio & Project Management
Release Management
Dashboards & Reporting
Incident Management
Knowledge Management
Mobile
Self Service
Service Catalog
Survey
Voice Automation (optional

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User Reviews + Write a Review

User in Higher Education

"LANDesk, not even twice"

What do you like best? Their remoting software is actually on point, I liked being able to draw on the screen of the user to illustrate/point out things to the user. What do you dislike? Where to begin. The imaging system was a...

User in International Affairs

"Mediocre IT Service Desk ticketing system"

What do you like best? The system does its job when if you only need a user to log a ticket, track and process it. Our CIO kept assuring us that LANDesk was a powerful system with lots of options but at our operational level we didn’t see anything ...

User in Research

★☆☆☆☆

"Probably good in some situations but not as a general service desk solution"

What do you like best? It has a very wide range of usage scenarios. It is very configurable and maybe our instance isn't optimally configure for the way my team have to use the system. What do you dislike? Far far too many ways to achie...

Rik H

★☆☆☆☆

"Unstable, no bugfixes & known issues get closed as unimportant"

What do you like best? We have about 6-7.000 end users using the platform for reporting tickets & submitting servicerequests. We've been using it for almost 2 years. Look & feel is reasonable, doesn't feel too dated Allows you to customize ...

Morgan F

★☆☆☆☆

"Expensive, buggy, and difficult to manage. Stay far away."

What do you like best? Supposedly, a mature implementation can integrate with other Ivanti tools. We were not able to see that benefit due to more fundamental problems with the platform. There's very little benefit to this platform that I can see t...

Read All 171 Reviews

Frequently Asked Questions

How much does Ivanti Service Manager cost? ▼

Ivanti Service Manager offers 1 pricing plan(s):

Ivanti Service Manager — USD0.00

Does Ivanti Service Manager offer a free trial? ▼

Yes, Ivanti Service Manager offers a 0-day free trial.

What support does Ivanti Service Manager provide? ▼

Ivanti Service Manager provides Online (Ticket) support.

Is Ivanti Service Manager cloud-based or on-premise? ▼

Ivanti Service Manager is Cloud Hosted software.

What training resources does Ivanti Service Manager offer? ▼

Ivanti Service Manager provides Help Guides,Blogs,Video Guides for training.

Company Ivanti Service Manager

HQ South Jordan, Utah United States

Starting price Free

Deployment Cloud Hosted

Languages English

Free Trial 0 Days