Jira Service Desk

By Jira Service Desk

★ 4.1 · 263 reviews Service Desk Software Onetime(Perpetual License)

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About

Jira Service Desk is an ITSM and IT service desk software that helps organizations deliver high-quality service experiences to their clients and employees in real-time. Jira Service Desk acts as a high-velocity service request management tool, enabling enterprises to configure a self-service portal, make use of conversational ticketing, and deliver exceptional services. With features like incident management, request management, asset management, knowledge management, and collaboration between IT operations teams and development teams, Jira Service Desk ensures query resolution in real-time. Organizations can trust Jira Service Desk to empower their IT operations teams to take better actions and minimize risks by providing more valuable contextual knowledge. The platform features a variety of asset management tools, helping users monitor inventories, track ownerships, and take care of lifecycles. Enterprises gain more visibility into their IT infrastructures operating various critical services and applications by leveraging the configuration management tools featured by Jira Service Desk.

Key Features

✓ Multivariate Testing

Screenshots

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Pricing

User Reviews + Write a Review

User in Financial Services

★☆☆☆☆

"Service desk review"

What do you like best? Nothing is good on this tool to like, poor performance and hopeless support What do you dislike? Everything is so poorly built the features are built for 1960 and dont work for modern day IT Recommendati...

User in Religious Institutions

★★☆☆☆

"Jerry rig JIRA"

What do you like best? It works most of the time, interfaces somewhat ok with Confluence What do you dislike? Does not follow any standard ticketing workflows established by tools such as Remedy or ServiceNow Recommendations t...

Executive Sponsor in Outsourcing/Offshoring

★★☆☆☆

"Incomplete Product"

What do you like best? Integrates well with JIRA, but broader JIRA users are not permitted to respond to tickets. What do you dislike? Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation f...

Administrator in Internet

★★☆☆☆

"Seems powerful but pricy"

What do you like best? We are already using Jira Software for project and issue management and thought we might look at switching our ticketing system to Jira Service Desk. So the best part would be the integration between Jira products. W...

Administrator in Legal Services

★★☆☆☆

"Jira Service Desk"

What do you like best? Jira Service Desk is pretty easy to customize for your environment. What do you dislike? Jira Service Desk doesn’t appear to have any good asset management integrations. It’s expensive to get AD integration so my ...

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Frequently Asked Questions

What is Jira Service Desk used for? ▼

Jira Service Desk is a Service Desk Software solution. Top features include:

Multivariate Testing

Does Jira Service Desk offer a free trial? ▼

Yes, Jira Service Desk offers a 0-day free trial.

What support does Jira Service Desk provide? ▼

Jira Service Desk provides Online (Ticket) support.

Is Jira Service Desk cloud-based or on-premise? ▼

Jira Service Desk is Cloud Hosted software.

What training resources does Jira Service Desk offer? ▼

Jira Service Desk provides Help Guides,Video Guides,Blogs for training.

Company Jira Service Desk

HQ Sydney, New South Wales Australia

Pricing model Onetime(Perpetual License)

Deployment Cloud Hosted

Languages English

Free Trial 0 Days