Kayako

By Kayako

★ 3.9 · 196 reviews Help Desk Software Onetime(Perpetual License)

Free Demo Compare Alternatives Write a Review

About

Kayako is a help desk software that also doubles as a CRM software. This allows you to keep both your internal team and your customers happy. With Kayako, you can monitor customer conversations and queries across any social media channel of your choice and personalize your customer service. Additionally, it offers ecommerce support. This internal help desk software offers support in a variety of areas such as IT, finance, and HR. Kayako features live chat, help center ticket, and email capabilities. It also has a login-only Help Center that helps users answer their own queries. In addition, Kayako can automate workflows, has virtual forms to collect the info it needs, offers canned responses, generates reports, creates user profiles, and can map customer journeys.

Key Features

✓ Incident Management
✓ Social Media Integration
✓ Multi-Channel Communication
✓ Macros (Templated Responses)
✓ Customizable Branding
✓ Ticket Management
✓ Surveys & Feedback
✓ Known Issue Management
✓ Knowledge Base
✓ Contract (SLA Management)
✓ Community Forums
✓ Automated Routing
✓ Alerts (Escalation)
✓ Self Service Portal
✓ Live Chat
✓ Document Storage

Pricing

Kayako Cloud

USD0

Live chat
Facebook
Twitter and email
Help center
Basic performance reports
SingleView™
Agents log in with Google
Standard support plan
Workflow automations: assign tickets to agents
Advanced reporting
Multiple brands
multiple languages
Time-saving macro powered responses
Custom fields for capturing critical information
Slack integration
700+ Zapier integrations
Organization Profiles for Agents
Agent collision prevention
Advanced workflow customization
Internal help center and knowledge base
C

Get Started

Classic On-Prem

USD59/User/Month

Live chat and email
Help center & Support portal
Customizable PHP source code
VOIP Phone / Click to call
Advanced Reporting with Kayako Query Language (KQL)
Automation (SLAs
Macros
Workflows)
Multiple brands
multiple languages
REST APIs
Live chat and email
Help center & Support portal
Customizable PHP source code
VOIP Phone / Click to call
Advanced Reporting with Kayako Query Language (KQL)
Automation (SLAs
Macros
Workflows)
Multiple brands
multiple languages
REST APIs
Live chat and email

Start Free Trial

User Reviews + Write a Review

"Worse Script I have Ever Used on My Website"

What do you like best? The Idea is Good Chatting People are Good The Software is good looking What do you dislike? The ask Money and there script is still not stable Recommendations to others considering the product Never Buy this ...

"Worst customer experience ever!"

What do you like best? At this time, not much at all, nothing too desirable about this company. What do you dislike? The level of support they provide, they are supposed to be a customer support company, that does not have a customer support lin...

"Unable To Upgrade - Licensing Charges Extremely High"

What do you like best? The ticketing system works well and has many features that are required for a company wanting to use this software for customer service via email and phone. What do you dislike? Expensive upgrade charges for software. Kayak...

★☆☆☆☆

"Limited tool, thats easy to use but, difficult to get what you want out of it"

What do you like best? The UI is bright and pretty. Aside from that theres a lot to displike. I did like how easy the login was, didnt need a secure password and the tool in general didnt go down very much so pretty stable platform . What do you dis...

Wei Sofya

★☆☆☆☆

A severely low loading speed of the…

A severely low loading speed of the system, make you cannot reply to conversations.

Read All 196 Reviews

Frequently Asked Questions

How much does Kayako cost? ▼

Kayako offers 2 pricing plan(s):

Kayako Cloud — USD0.00
Classic On-Prem — USD59.00 /User/Month

What is Kayako used for? ▼

Kayako is a Help Desk Software solution. Top features include:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding

Does Kayako offer a free trial? ▼

Yes, Kayako offers a 0-day free trial.

What support does Kayako provide? ▼

Kayako provides Phone,Online (Ticket),Business Hours support.

Is Kayako cloud-based or on-premise? ▼

Kayako is Cloud Hosted software.

What training resources does Kayako offer? ▼

Kayako provides Help Guides,Video Guides,Blogs for training.

Company Kayako

HQ Austin, Texas United States

Starting price Free

Deployment Cloud Hosted

Languages English

Free Trial 0 Days