About
Gmail's Keeping feature helps you manage customer support from within Gmail. You can create and assign tickets, track response times, and get insights to help improve operations. You can also automatically assign tickets, set priority and tags, or change ticket statuses based on the content of support requests. Plus, you can connect Keeping to Shopify and view customer's order info inside Gmail. So streamline your operations and free up time for more important tasks with this time-saving tool. Get the most out of the customer support operations and help the team deliver the best service.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
Screenshot 1
Screenshot 2
Screenshot 3
Screenshot 4
Screenshot 5
Screenshot 6
Screenshot 7
Screenshot 8
Screenshot 9
Screenshot 10
Pricing
Team
USD10/User/Month
- 2 Agent Minimum
- 5 Mailboxes
- 2 Workflows
- Standard Reporting
- Email Support
- 2 Agent Minimum
- 5 Mailboxes
- 2 Workflows
- Standard Reporting
- Email Support
Organization
USD15/User/Month
- 2 Agent Minimum
- Unlimited Mailboxes
- Unlimited Workflows
- Shopify Integration
- Zapier Integration
- Advanced Reporting and Analytics
- Service Level Agreements (SLAs)
- Priority Support
- 2 Agent Minimum
- Unlimited Mailboxes
- Unlimited Workflows
- Shopify Integration
- Zapier Integration
- Advanced Reporting and Analytics
- Service Level Agreements (SLAs)
- Priority Support
User Reviews
+ Write a Review
No reviews yet. Be the first to review!
Frequently Asked Questions
How much does Keeping cost?
▼
Keeping offers 2 pricing plan(s):
- Team — USD10.00 /User/Month
- Organization — USD15.00 /User/Month
What is Keeping used for?
▼
Keeping is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Keeping offer a free trial?
▼
Yes, Keeping offers a 0-day free trial.
What support does Keeping provide?
▼
Keeping provides Business Hours,Online (Ticket) support.
Is Keeping cloud-based or on-premise?
▼
Keeping is Cloud Hosted software.
What training resources does Keeping offer?
▼
Keeping provides Help Guides,Blogs,Video Guides for training.
