Kiodesk
By Kiodesk
Help Desk Software
Onetime(Perpetual License)
About
Kiodesk software is a platform that helps businesses with customer support. It has tools to track customer conversations, prioritize them, and assign them to the right people. You can also use it to collaborate with teams, define workflows, measure team performance, generate reports, and create a self-service experience.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Kiodesk
USD0
- Email ticketing
- Multiple shared inboxes
- Automatic email notifications
- Merge tickets
- Split tickets
- Watch tickets
- Time tracking
- Ticket templates
- Satisfaction surveys
- Assume identity
- Outbound email
- Ticket export
- Annotated image attachments
- Undo send
- Sort ticket conversations
- Ticket activities
- Shared canned responses
- Personal canned responses
- Agent collision detection
- Traffic cop
- Public and private notes in tickets
- Filtered Search
- Integrated game mechanics
- Occasional agents
- Dynamic placeholders
- Cust
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Frequently Asked Questions
How much does Kiodesk cost?
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Kiodesk offers 1 pricing plan(s):
- Kiodesk — USD0.00
What is Kiodesk used for?
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Kiodesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Kiodesk offer a free trial?
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Kiodesk does not currently offer a free trial.
What support does Kiodesk provide?
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Kiodesk provides Phone,Online (Ticket) support.
Is Kiodesk cloud-based or on-premise?
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Kiodesk is Cloud Hosted software.
What training resources does Kiodesk offer?
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Kiodesk provides Help Guides,Blogs for training.
