LabiDesk
By LabiDesk
Help Desk Software
Monthly,Yearly
About
LabiDesk is an All-in-one helpdesk software designed to help businesses improve customer engagement. It features tools like Shared Inbox, Help Center Portal, Live Chat, Knowledge Base and more. Teams can create canned responses and automatic signatures to automate workflows via the shared inbox dashboard.
This software is beneficial for small to medium-sized businesses who want to improve customer engagement.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
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Pricing
Starter
USD128/Month
- 5 Agents
- 1 Projects (Domains)
- 25000 Tracked Users
- 3 Mailboxes
- Shared Inbox
- Live Chat (Coming soon)
- Mini CRM
- Knowledge Base
- Help Widget
- Help Articles & Guides
- Support Contact Form
- Update Announcements
- 5 Agents
- 1 Projects (Domains)
- 25000 Tracked Users
- 3 Mailboxes
- Shared Inbox
- Live Chat (Coming soon)
- Mini CRM
- Knowledge Base
- Help Widget
- Help Articles & Guides
- Support Contact Form
- Update Announcements
Growth
USD288/Month
- 20 Agents
- 1 Projects (Domains)
- 500000 Tracked Users
- 20 Mailboxes
- Shared Inbox
- Live Chat (Coming soon)
- Omnichannel Shared Inbox (Coming soon) - Facebook Messenger - Whatsapp - Twitter - Instagram - SMS
- SLA
- Automation Rules
- Auto Responders (Coming soon)
- Marcos
- Departments
- Signatures (Coming soon)
- Mini CRM
- eCommerce Friendly (Coming soon) - Shopify - Magento - BigCommerce
- User Segmentation (Coming soon)
- Customizable Help Center Site
- Custom Domain
- Knowledge Base
- Help Widget
- Help Articles & Guide
Enterprise
USD988/Month
- Unlimited Agents
- 1 Projects (Domains)
- Unlimited Tracked Users
- Unlimited Mailboxes
- Shared Inbox
- Live Chat (Coming soon)
- Omnichannel Shared Inbox (Coming soon) - Facebook Messenger - Whatsapp - Twitter - Instagram - SMS
- SLA
- Automation Rules
- Auto Responders (Coming soon)
- Marcos
- Departments
- Signatures (Coming soon)
- Mini CRM
- eCommerce Friendly (Coming soon) - Shopify - Magento - BigCommerce
- User Segmentation (Coming soon)
- Customizable Help Center Site
- Сustom CSS / Design
- Custom Domain
- Free SSL
- Kn
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Frequently Asked Questions
How much does LabiDesk cost?
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LabiDesk offers 3 pricing plan(s):
- Starter — USD128.00 /Month
- Growth — USD288.00 /Month
- Enterprise — USD988.00 /Month
What is LabiDesk used for?
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LabiDesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does LabiDesk offer a free trial?
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Yes, LabiDesk offers a 0-day free trial.
What support does LabiDesk provide?
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LabiDesk provides Online (Ticket) support.
Is LabiDesk cloud-based or on-premise?
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LabiDesk is Cloud Hosted software.
What training resources does LabiDesk offer?
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LabiDesk provides Help Guides,Blogs,Video Guides for training.
