LiveAgent
By LiveAgent
LiveAgent is a powerful customer support and help desk software that enables businesses to provide seamless and efficient service across multiple communication channels. It combines live chat, email ticketing, social media integration, and call center capabilities in a single, unified platform. With a user-friendly interface and advanced automation, LiveAgent enhances team collaboration and reduces response times, ensuring a better customer experience.
One of the standout LiveAgent Features is its universal inbox, which consolidates all incoming communication—whether from email, chat, Facebook, Twitter, or voice calls—into a single dashboard. This allows support agents to respond faster and stay organized. LiveAgent also supports automation rules, canned responses, and SLA tracking, allowing teams to handle large volumes of support requests with minimal delay.
Another core strength of LiveAgent is its real-time live chat tool, which enables instant interaction with website visitors. This helps businesses convert prospects into customers while providing immediate support. The platform includes a built-in call center, allowing voice support through VoIP without needing external tools.
With strong reporting and analytics capabilities, businesses can gain deep insights into team performance, ticket resolution rates, and customer satisfaction metrics. A guided LiveAgent Demo offers a hands-on look at how these tools work together to improve support workflows.
LiveAgent Reviews consistently praise the platform for its reliability, feature depth, and excellent customer service. Many users highlight how the system's flexibility and integrations (including CRM and eCommerce platforms) make it an ideal choice for growing businesses.
In terms of affordability, LiveAgent Pricing includes multiple tiers to fit different business sizes and budgets. From startups to enterprise-level organizations, users can select a plan based on the required LiveAgent Features. Reviewing LiveAgent Pricing and exploring a LiveAgent Demo are key steps in evaluating the platform.
Overall, with positive LiveAgent Reviews, customizable features, and competitive LiveAgent Pricing, LiveAgent stands out as a top-tier help desk solution.
Key Features & Specifications
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Multi-Channel Ticketing System (email, social, chat, calls)
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Live Chat Widget (real-time communication with visitors)
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Call Center Integration (VoIP support, call routing)
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Universal Inbox
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Customer Portal & Knowledge Base
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Automation & SLA Management
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Canned Responses & Predefined Rules
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Analytics & Reporting Dashboards
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Third-party Integrations (CRM, CMS, eCommerce tools)
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Mobile App Support (iOS & Android)
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Document Storage
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Visitor Targeting
- ✓ Video Chat
- ✓ Transfers
- ✓ Shortcut Messages
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Co-Browsing
- ✓ Call Me Option
- ✓ Agent Scheduling
- ✓ Persistent Chat
- Ticketing
- Live chat
- Knowledgebase
- Customer Portal
- Contact forms
- Automation rules
- Integrations
- Multiple language support
- AI Answer Assistant
- AI Chatbot
- Everything in Small plan
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
- Sound configuration
- Service levels (SLA)
- Everything in Medium plan
- SSO
- Custom roles
- Time tracking & Audit log
- Viber
- Everything in Large plan
- Almost unlimited
- Dedicated account manager
- Priority support
- Assisted channels integration
- Branding Free
- Custom billing setup
- Service review call and reports
- Scheduled release management
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Great experience overall. Very useful tool for our international team of web developers.
What do you like best? Relatively fast/easy to learn. If you know how to use email, you'll have an easy time using LiveAgent. What do you dislike? We have been users of LiveAgent since late 2016/early 2017. Our ...
What do you like best? I have not had much review with the product that is listed with that being said this product provides a different experience than of Dropbox paper What do you dislike? I dislike that live agent is not a Versatel than other...
What do you like best? it's so simple to use that's good for dealing with customers What do you dislike? The languages I need to log in with English and write with Arabic Show More Recommendations to other...
LiveAgent offers 4 pricing plan(s):
- Small business — USD15.00 per agent/month billed annually
- Medium business — USD29.00 per agent/month billed annually
- Large business — USD49.00 per agent/month billed annually
- Enterprise — USD69.00 per agent/month billed annually
LiveAgent is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
Yes, LiveAgent offers a 0-day free trial.
LiveAgent provides Phone,Online (Ticket) support.
LiveAgent is Cloud Hosted,Hybrid software.
LiveAgent provides Help Guides,Video Guides,Blogs for training.
