ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
ServiceDesk Plus is an enterprise and IT service management platform that helps you design and automate services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.
Its key capabilities include incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.
With the built-in enterprise service management capabilities, ServiceDesk Plus can also be established as a service management platform for functions beyond IT, including HR and facilities. Service delivery processes can be automated with the wide range of no-code and low-code workflows, connecting both teams and other enterprise applications.
ServiceDesk Plus also accommodates the most niche, industry-specific requirements with the platform's low-code custom app builder. Used by SMBs and enterprises alike, ServiceDesk Plus is a region- and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Transfers
- ✓ Project Management
- ✓ Configuration Management
- ✓ Contract/License Management
- ✓ Supplier Management
- ✓ Compliance Tracking
- ✓ Cost Tracking
- ✓ Procurement Management
- ✓ Email Integration
- ✓ IT Asset Management
- ✓ Inventory Management
- ✓ Service Desk (ITIL ITSM)
Contact us to get detailed pricing as per your requirements.
What do you like best? ServiceDesk makes it easy to manage and update tickets from a technician's view. The user interface is simple and responsive, which allows for quick usage. What do you dislike? From an administrative view, ServiceD...
What do you like best? As a product, it offers a great deal of out of the box functionality for a relatively small annual user cost. It handles email-based communication well, and has an easy to use web interface for clients and Support Engineers alike....
What do you like best? - AD Authentication - Able to have emails, notes, history all contained within a ticket. - Customizable request screens/columns - Use of Business Rules to auto-route tickets What do you dislike? - Service Catalog ...
What do you like best? There are many functions and features in one software, like helpdesk, change management, IT stock, Solution ...This is best software for medium business. To manage all of IT service and stock in database, it is easy to control. ...
What do you like best? The only thing that I would say is good about Service Desk Plus is the speed of the application. One thing that is good about Service Desk Plus is the ability to import asset tracking into the system What do you dislike? Th...
ManageEngine ServiceDesk Plus is a Service Desk Software solution. Top features include:
- Self Service Portal
- Live Chat
- Transfers
- Project Management
- Configuration Management
Yes, ManageEngine ServiceDesk Plus offers a 30-day free trial.
ManageEngine ServiceDesk Plus provides Phone,Email,Live Chat,Online (Ticket),Business Hours support.
ManageEngine ServiceDesk Plus is Cloud Hosted,On Premise,Any software.
ManageEngine ServiceDesk Plus provides Help Guides,Video Guides,Blogs,Webinars,Infographics,Case Studies,Whitepapers,On-Site Training for training.
