ManageEngine SupportCenter Plus
By ManageEngine SupportCenter Plus
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- Multi Channel Communication
- Portal
- Email Response Management
- Customer Portal
- Knowledge Base & Solutions
- Account & Contact Management
- Contracts & SLA Management
- Computer Telephony Integration
- Reports
- Dashboards & KPIs
- Mobile Access
- Multi Language Support
- API Integration
- Multi Channel Communication
- Portal
- Email Response Management
- Customer Portal
- Knowledge Base & Solutions
- Account & Contact Management
- Contracts & SLA Management
- Computer Telephony Integration
- Reports
- Dashboards & KPIs
- Mobile Acce
PROS & CONS What are the best aspects of this product? SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate p...
PROS & CONS What are the best aspects of this product? SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-b...
PROS & CONS What are the best aspects of this product? SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate p...
PROS & CONS What are the best aspects of this product? SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-b...
PROS & CONS What are the best aspects of this product? SupportEngine's best feature is its awesome, responsive, knowledgeable support team. What aspects are problematic or could work better? The software doesn't have an asset management func...
ManageEngine SupportCenter Plus offers 1 pricing plan(s):
- ManageEngine SupportCenter Plus — USD0.00
ManageEngine SupportCenter Plus is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
ManageEngine SupportCenter Plus does not currently offer a free trial.
ManageEngine SupportCenter Plus provides Online (Ticket) support.
ManageEngine SupportCenter Plus is Cloud Hosted software.
ManageEngine SupportCenter Plus provides Help Guides,Video Guides,Blogs for training.
