Mojo Helpdesk
By Mojo Helpdesk
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- Full ticket tracking
- Email integration
- Self service knowledge base
- Canned responses
- Custom forms
- Customer ticket history
- Satisfaction survey
- Unlimited automations
- Business hours
- SLA monitoring
- Knowledge base suggester
- Time tracking
- Custom views
- Google integration
- Single Sign On: Google
- Microsoft
- SAML
- Classlink
- etc...
- Branding
- Full ticket tracking
- Email integration
- Self service knowledge base
- Canned responses
- Custom forms
- Customer ticket history
- Satisfaction survey
- Unlimited automations
- Busin
- Includes features of Team plan
- plus
- Restricted agents
- Escalation rules
- Ticket merging
- Round robin assignment
- Private knowledge base
- Advanced security
- KPI
- Paper invoice
- Phone support
- White-glove service
- Includes features of Team plan
- plus
- Restricted agents
- Escalation rules
- Ticket merging
- Round robin assignment
- Private knowledge base
- Advanced security
- KPI
- Paper invoice
- Phone support
- White-glove service
- Includes features of Business plan
- plus
- Advanced reporting
- Dedicated account manager
- Priority support
- Automated exports
- Increased quotas
- Sandbox
- HIPAA compliance
- DBA
- Includes features of Business plan
- plus
- Advanced reporting
- Dedicated account manager
- Priority support
- Automated exports
- Increased quotas
- Sandbox
- HIPAA compliance
- DBA
What do you like best? Once request forms are setup, it is easy to share the link, fill out the form and receive notifications. What do you dislike? It doesn't integrate seamlessly with Basecamp project management software. We have to use Zapier...
What do you like best? It's easy to log and track tickets with IT. Easy to check status. Sends email correspondence when status updated or request logged. What do you dislike? From an employee perspective - it's no different than sending an email...
What do you like best? What I highlight most about Mojo Helpdesk is its web portal, which allows you to add content that serves to notify users. On the other hand, I find it very interesting and important for a helpdesk service that has multi langu...
What do you like best? Mojo Helpdesk has a very fast platform available to customers, standing out for the large number of users it can face without slowing down. What I like most is its integration of email with Yahoo, to track tickets, problems a...
What do you like best? Mojo is very easy in terms of submitting help tickets, every area is clearly distinguishable. What do you dislike? Interface seems very outdated and stuck in the past, could be more refined. Recommendations to...
Mojo Helpdesk offers 4 pricing plan(s):
- Team — USD14.00 /Month
- Business — USD24.00 /Month
- Enterprise — USD34.00 /Month
- Education and Non-Profit Organization — USD0.00
Mojo Helpdesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, Mojo Helpdesk offers a 0-day free trial.
Mojo Helpdesk provides Phone,Business Hours,Online (Ticket) support.
Mojo Helpdesk is Cloud Hosted software.
Mojo Helpdesk provides Help Guides,Blogs,Video Guides for training.
