Movidesk
By Movidesk
Help Desk Software
Onetime(Perpetual License)
About
Movidesk is a versatile help desk and service desk service solution that offers you smart features to facilitate effective client as well as internal communications. It speeds up encounters and records their history, resulting in much more structured and efficient assistance. With Movidesk, you get multiple channels on a single system and all communication channels (email, phone, chat, and Facebook) are centralized on a single platform. This streamlines your support process while still providing your customers with a unique experience. The platform helps you organize your customer care department and eliminates the need for spreadsheets since everything is in one spot. Also, no technical or programming experience is necessary to set up the tool. You can add MoviBot to your Movidesk system to automatically manage calls through chat, screen service, and respond to common customer queries.
You can control calls through chat, undertake service screening, and respond to consumers' major queries swiftly and automatically. Chatbots by Movidesk enables commonly asked queries
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Movidesk
USD100/User
- Minimum 5 agents
- Chat
- Telephony integration
- Integration with email
- WhatsApp Business
- Integration with Facebook Messenger
- Customer Portal
- Knowledge base
- Automation with triggers
- Timekeeping
- Expenditure
- Ticket scheduling
- Internal ticket
- Hours contract
- Schedule
- Automation with macros
- Execution workflow
- Approval workflow
- Dashboard and reports
- Satisfaction survey
- SLA
- Service Catalog
- Minimum 5 agents
- Chat
- Telephony integration
- Integration with email
- WhatsApp Business
- Integration with Facebook Messenge
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Frequently Asked Questions
How much does Movidesk cost?
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Movidesk offers 1 pricing plan(s):
- Movidesk — USD99.90 /User
What is Movidesk used for?
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Movidesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Movidesk offer a free trial?
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Yes, Movidesk offers a 0-day free trial.
What support does Movidesk provide?
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Movidesk provides Business Hours,Online (Ticket) support.
Is Movidesk cloud-based or on-premise?
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Movidesk is Cloud Hosted software.
What training resources does Movidesk offer?
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Movidesk provides Help Guides,Blogs for training.
