About
MyAlice is an all-in-one helpdesk software platform that enables you to sell and service your clients wherever they are, and control everything from a single place. It helps you manage everything in one place, getting all of your client information, messages, and orders directly to your email. With MyAlice, you can ensure 24/7 assistance to your customers using AI-powered NLP chatbots that can answer up to 60% of your customers' questions in many languages across all channels. You can get a customized analytics dashboard to access client information, sales and conversion statistics, and agent performance reports in real time, so you can make smarter choices. You can engage your clients in meaningful discussions across all channels and convert them. You can manage support, social media, and e-commerce orders in one mailbox. You can also manage orders quicker from your email with clients and order data at your emails. You can get individual data on agent productivity and track your team's success.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Premium
USD36/Month
- $9 per Month billed Yearly
- $12 per Month billed Monthly
- Unlimited customers
- Live Chat
- Line
- Telegram
- Viber
- and Instagram
- WhatsApp business
- Chatbot for all channels
- Deep Shopify and WooCommerce integration
- Remove MyAlice branding
- $9 per Month billed Yearly
- $12 per Month billed Monthly
- Unlimited customers
- Live Chat
- Line
- Telegram
- Viber
- and Instagram
- WhatsApp business
- Chatbot for all channels
- Deep Shopify and WooCommerce integration
- Remove MyAlice branding
Enterprise
USD180/Month
- $27 per Month billed Yearly
- $36 per Month billed Monthly
- Includes features of Premium plan
- plus
- WhatsApp catalog & commerce
- Full onboarding & migration
- WhatsApp marketing automation
- Natural language processing
- Datalab connection
- Custom API integration
- Dedicated CSM
- Custom branding
- $27 per Month billed Yearly
- $36 per Month billed Monthly
- Includes features of Premium plan
- plus
- WhatsApp catalog & commerce
- Full onboarding & migration
- WhatsApp marketing automation
- Natural language processing
- Datala
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Frequently Asked Questions
How much does MyAlice cost?
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MyAlice offers 2 pricing plan(s):
- Premium — USD36.00 /Month
- Enterprise — USD180.00 /Month
What is MyAlice used for?
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MyAlice is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does MyAlice offer a free trial?
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Yes, MyAlice offers a 0-day free trial.
What support does MyAlice provide?
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MyAlice provides Online (Ticket) support.
Is MyAlice cloud-based or on-premise?
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MyAlice is Cloud Hosted software.
What training resources does MyAlice offer?
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MyAlice provides Help Guides,Blogs,Video Guides for training.
